The Official GMAT Web SiteReviews of mba.com

I have never experienced such horrible and backwards business practices from a service provider in my life. The GMAT cost $200 to schedule. I wanted to move my test one day to accommodate my work schedule, and they were going to charge me an additional $165. I was so upset that I tried to cancel. However, cancelling cost an extra $15 and there is no refund as per the website. I called the operator and asked if it would be cheaper to not show up at all rather than cancel because "cancelling" cost an extra $15 (again, no refund). The operator said yes. The operator then tried to charge me $10 for asking that question. If you are reading this - stay away from MBA.com.

There's absolutely no customer service here. They never answer the phone. These guys are total scammers. They suddenly changed the entire GMAT exam format without any warning, right after we bought their products. They basically forced us to purchase them all over again.

My scores were not sent to anyone. Score was ready after one day but had received a message upon completion of exam indicating it would be 7-10 days. Logged in 6 days later to find out my score was ready and the time for free score to be sent was expired. They were to send it to the institution listed but they failed. After numerous attempts to consolidate no one reached back out. I am paying for my score to be sent in and will be an additional $35 charge. Seems unethical on my part for bad review but again my score was not shared ONCE. They promise a free score delivery to 5 schools but again no one received my score. I called and I always get someone that I cannot understand due to their accent. I would also give a 0 if I could. Horrible service for $300 exam.

I don't know why but GMAT seems to sell my data to 3rd parties. Im getting phone calls from schools that try to do a studies on their school. Super annoying and I don't appreciate it at all.

1 star because I can't give 0. By far the worst customer support I have had. All I wanted was to send the GMAT score report to a University, a little summary of what happened: - 4 weeks in total - 2 customer forms that no one replied to - 5 emails to GMATCandidateServicesEMEA that no one replied to - 5 calls of more than 2 hours in total just waiting from waiting line to waiting line, and some would fall after 20 mins (had to start over) - Staff is not proficient in English which makes the calls incredibly frustrating with a lot of misunderstandings - A fee payment of 43 USD and score report was sent to code called GEMBA instead of MBA - Another fee payment of 43 USD to correct the first error Stay away from this, do the GRE instead

Had such a horrible with mba.com. I re-instated a previously cancelled exam and wanted to order an additional score report. Guess what, there's NO option on the website to do that. Spent an hour 40+ mins with customer service, and was hung up on twice, with no help whatsoever. Such a horrible company for the amount of money they charge. After all, what'd you expect from a monopoly?

They are awful! First, I tried to reschedule online and it didn't let me because 'the tax mount or country/region is different from the original registration' which is not true because I used the exact same credit card. They prompted me to call customer service and the first time, I was transferred multiple times and then hung up on. The second time, the agent on the line had such a strong accent that I didn't understand anything and she had to repeat herself multiple times and was completely confused. It took me 1. 5 hours (!!) to solve my problem which wasn't even my fault and I was told multiple times I would be connected to the payment line and then it didn't happen. When I finally got there, they wanted to charge me a customer service even though the online rescheduling simply didn't work. THEN they put me on hold for 15min to get back to me to tell me that they have to cancel the exam WITHOUT a full refund and I would have to reschedule because the 'tax amount is not the same'. So I would have had to pay for TWO exams just because they have technical issues on their website?? I had to ask for a supervisor before I was was granted a free cancellation of my previous appointment minus the rescheduling fee and to get a new appointment. It's sad that customer service of a test that is meant to measure your verbal and logic skills has customer agents who themselves don't even speak proper English and don't understand your questions. For such an expensive test, you would expect better customer service.

Very helpful staff, I got a response very quickly and they offered me a great solution