The Official GMAT Web SiteReviews of mba.com

Awful customer service. They just take your money and do not help at all. I spent $317 and they want to give me $90 back as my refund. Go through any other website, but not this one. Horrible website to navigate.

The material is good, but the process of buying and accessing any purchased products is kind of a nightmare. There is a bigger learning curve than there should be to using their website. The website is so confusing I accidentally bought the wrong product. That wrong product cost $200, when I realized I bought the wrong one I asked if I could exchange it for the correct one and they denied me. I've had a pretty negative experience with them.

I legally changed my name, and MBA.com customer support has been completely useless in helping me update my score reports. I contacted customer support over 30 times over the course of a month, and they kept transferring me between departments, with not a single one solving my problem. They outsourced their customer support entirely and the workers have no grasp on how to solve even basic issues, failing to even understand my problem. For a $275 test, GMAT skimps on providing basic services to its customers. My money was wasted and my top test score is unusable. Take the GRE - the GMAT is a waste of time and money.

Overall I had a good experience. on my first attempt I had some technical difficulties on the Writing section because the proctor blocked my keyboard (accidentally I guess) but helped me right away. On my 2nd attempt I had like 3 power outages and it disconnected me from my test. They called me immediately so I could connect again, and the proctor was very patient! I just had to do the room inspection every time I disconnected, (Understandable) and he told me that if I disconnected again I would have to contact the GMAT support center (understandable too)

Couldn't write my online exam due to technical difficulties. Was promised that i would be able to reschedule within 72 hours after my "incomplete" exam but nothing has happened. The customer service support wasn't helpful either.

Worst company ever. Their customer service is the worse I have ever seen. I sat the GMAT a week ago, was not able to complete it due to a technical error, and have been trying to reach out to them for a week, but to no avail. Still trying to be able to get a refund and sit the GMAT soon. All I can say is don't do the GMAT, do the GRE instead.

Ik heb een bestelling gedaan en betaald nooit een pakket ontvangen meerdere keren gemail geen antwoord ontvangen. Waarneer krijg ik mijn pakket binnen. Zo niet graag mijn geld terug

First of all I have a technical error when writing the GMAT the first time leading to me having less time for the exam. But the worst part was trying to get compensation and booking a new exam. It took over 3 weeks email to get a rebate then being forced to schedule the next exam by calling them in England I live and took the exam in Sweden. I have as of writing this spent over 100 minutes in call with them to book the exam, shameful customer service. All of this could have been avoided if they simply gave a coupon code which could have been redeemed at check out when they hade admitted to the error.