Mazuma USAReviews of mazumausa.com

I opened my small business with Inc File in 2022 and made the mistake of accepting Mazuma USA for my accountant services. It's May 2023 and I don't have my taxes done nor for my company or my personal taxes! Mazuma's live chat is useless, since the operators don't commit with giving me a date. It's a shame! Mazuma is punctual only for charging, but doesn't get the job done.

Mazuma is a sneaky company that is trapping people in their subscription model. If you were recommended Mazuma by IncFile, please reach out to "support @ incfile.com" and ask them to STOP partnering with Mazuma. My taxes are still incomplete and they filed an extension without my consent. When I asked why, I was told they have thousands of clients to complete and my documents were only submitted 2 weeks before the deadline. How is it my fault that they are so greedy that they are taking on more clients than they can handle? Also, if they need the documents sooner in order to get the taxes done on time, they need to ask for them sooner! It is a simple matter of communication!

Do not deal with this company. They will take your money and do nothing in return. When I complained they cancelled my account.

I had a short free business tax consultation. Gene Blanco made to add card information to activate the free dashboard (that's how they get you to subscribe to their free trial). I asked 2 times to make sure I'm not buying anything, he assured me that I'm not. The next day I went into my account and saw that he subscribed for a free trial and my next payment of $95 will be charged in 30 days! I never wanted nor agreed to anything. They kept calling to offer a free consultation. This is not how business should operate.

Horrible service, unprofessional customer services. Waste of money and time. Just try to bully you into accepting their useless services. Save your time and money and hire a professional tax service that actually cares for its customers.

a total scam. They do not offer any guidance, direction, updates, anything to help you navigate financial and tax obligations. They took my $90 a month for 18 months and never so much as called me. They refuse to use my third party bookkeeping application. When I submitted Excel spreadsheets with my itemized is expenses They kicked it right back out. Asking for further clarification. Never sent any emails to me. Never bothered to call me to let me know of upcoming due dates. Never spoke with a licensed CPA once even though I asked for one on multiple occasions. I will be My experience to the IRS as well. Hopefully they will be able to do a fraud investigation.I owe thousands more than I should to the IRS now. You would be better off flushing your money down the toilet then paying for this.

started working with them not long ago but they seem a bit sketchy and all the bad reviews here are the same about them taking long to respond.

Absolutely horrible. I'm trying to do everything correct as a small business owner, and I submitted all the necessary documents for my business and my personal tax return 5-months ago!! Back on July 5th when I asked for an update on my taxes they told me I can expect this to be completed in 4-weeks... 9-weeks later and I hear nothing but that the team is working on it. Keep in mind this is a very simple and straight-forward tax return.