MaytReviews of maytag.com

I am beyond disappointed with my Maytag washer. We bought it brand new, and it was only 45 days old when the computer board completely failed. For a brand that markets itself on reliability, this is unacceptable. To make matters worse, the repair process was a nightmare: Part Delay: It took a full month for the replacement computer board to arrive. No Compensation: We had to pay out of pocket for laundry services for four weeks, and Maytag offered zero compensation or reimbursement for these costs. Poor Customer Service: Every time we called for an update, customer service had no answers and offered no help. This has been an incredibly frustrating and expensive experience. I expected much better quality and support from Maytag. I would not recommend this machine or this company to anyone looking for a reliable appliance.

I have always bought maytag . But this washer I have bought have not had it a year yet and the first week they had to replace a intake water valve and now again the same problem. But the worse it there customer service. Can not get thru to talk to anyone and when you do they are down right not caring and rude. I asked Angela in the repair department . Would she like someone to treat her family member like she did me. And then she started thinking but before that I told her I will never buy maytag or whirlpool because they are the same company and and she said yes very cold in her voice. Like oh well. She could care less and this is a service person that gets paid for helping people and 2 days before John was just as cold. We are on 2 day without even a date to come out and fix my washer. That is not customer care because Lord knows how long it will be with no appointment scheduled yet. Very very very disappointed. Will never do maytag or Whirlpool again. I paid over $1000. For a piece of junk metal. Not even a year old yet.

I purchased a Maytag washer and dryer less than a year ago because I had heard they worked very well. My washing machine no longer functions and it is still under warranty. However it is extremely difficult to speak to someone in customer service and the wait time is two weeks plus just to get someone out and take a look. I am very disappointed and I will not purchase Maytag again.

This is the worst Maytag washing machine that I have EVER owned. There is absolutely nothing I like about and terribly poor customer service service. It takes way too long to do a load of wash( old Maytag took 1/2 hour) This one takes over 1 hour, that is bull s…….You have no way of knowing about the water level because the machine is locked. There are way too many cons. I would never recommend this machine to anyone. By the way don’t expect a paper manual or to talk on the phone with you about any problem. When it doesn’t work some day I will never get it repaired it’s out of here.It gets a below 1 rating for me.4 and1/2 hours to do 2 loads of wash,that includes dryer. The Maytag dryer is fine but like I said the washer is a nightmare.

With delivery and installation, I spent $1,000 on this Maytag washer. Gear case went out in only 2 months. I have now been waiting a month for Whirlpool to get in the part to have it replaced. Was told it was escalated and the part would be rushed and it was not escalated. I just finished my fourth communication with Whirlpool. Long wait times for phone calls and chat bots. They are not at all concerned about my situation. Will never purchase another appliance from a Whirlpool company

Bought the dryer in January 2025. Cheap junk broke 2 months after warranty expired. Poor quality plastic garbage made in China! The Maytag repairman is bored because these cheap plastic pieces of garbage last just past the warranty, then you throw them away! It's cheaper to buy a new one than to have a service call. So much for American Quality. That's definitely a thing of the past.

I purchased Maytag top loading washer in Feb 2024. It failed catastrophically two days ago. Needs new Cam and Gear box. It is out of one year warranty and is 2 years old. Cost of repairs will be in excess of buying new machine. After contacting Maytag they said tough luck, read your warranty and please buy a new machine from us. Seems preposterous that they would not work with me on this and their products only last 2 years. I would have at least expected a discount on a new model, but no, nothing. Based on my experience I would not recommend anyone buy Maytag, or for that matter Whirlpool, product. Very disappointing.

I bought a Maytag Pet Pro washer/dryer combo new in November 2024, but didn't actually use it until July 2025. Just seven months later, the dryer motor broke. Unfortunately, the full warranty expires 12 months after the Delivery date, and even though I only used it for seven months, it's been in my possession for more than 12 months, so the warranty fell back to the 10 year motor warranty only. Which means I have to pay for labor, and the trip fee. So the trip fee for the tech was $139, and labor was $130. On top of that, even though the motor was covered under warranty, I had to buy a new plastic fan attached to the motor, because they say that part always breaks when you remove the motor, and that was $48. So it's basically impossible to have a free warranty repair even though they say 10 year warranty, even on the parts! The fan should be covered, I think. I mentioned this to the tech, and even he laughed, because it felt like such a racket. So all in, I had to pay $320 to repair a $870 dryer I've only used for 6 months.