Mayflower®Reviews of mayflower.com

I contracted Mayflower to move my household goods from Arizona to Idaho. The original in person estimate was $8,000. When the movers arrived they said there was a lot more stuff than they had anticipated and recalculated the price for the service. Halfway through the loading they decided to up the price again two times and eventually with 2 months of storage the total came to $18,000. I ask what is it that they did not see when they came to do the estimate. I didn't hide anything. When I called customer service they excused themselves from blame by saying that I was not ready packed when they arrived to load. What really happened is that they decided to repack everything I had packed adding hours of fees to the service. The most aggravating event was when they informed me that because my goods were going into storage and not going straight to an address they were going to need to empty every drawer and pack in separate boxes due to company policy. This also added fees for extra time to do this service. Why was I not informed about this policy when the estimate was made is beyond my understanding. When the delivery was made to my new address the delivery crew apologized for all the broken mirrors, dishes, and furniture. The driver informed that there were eleven missing boxes and that when I filed my claim this needed to be reported. I filed my claim and reported that my goods had encountered very rough handling and they needed to do an assessment for repair of the items damaged. When the assigned company to do the repairs showed up they said they had never seen so much damage and that they would need to transport some of my furniture to their warehouse for repairs. It took weeks for the return of my furniture. There were items that were beyond repair from wood that warped, cracked, sun dried, and faded from the sloppy storage conditions. When the repair company turned in their report they stated that needed repairs had been made. They did not mention that some parts were not replaceable. To make a long story short, now Mayflower states that my claim was made late and that there is no compensation for all the missing items. I am disappointed that the repairs company took so long to send their report in. It was not my fault that they took so long. Besides that I had already turned in my Claim form in a timely manner but evidently they decided not to take this into consideration. They waited until the repairs were made to settle my case in their favor.

Run from this company MAYFLOWER! RUN! .....6/23/21....we are waiting for our belonging to arrive for three weeks now! From KC to Florida! BELONGINGS ARE STILL SOMEWHERE IN KS! They have NO drivers! Repeat..... They no drivers for long distance.b Mayflower does not care! They said they pay me $100 a day for being late!!!! Try to sleep on the floor for three weeks! For $16,000 to move us..... This is how this company treat the customers! Sorry! I'm charging $1000.00 a day! Let the fight begin! Once again run from them! This is not unusual for this company to do this to it's costumers. They hide it well.....

This move cost us just under $12,000 from Southern CA to Southern ID. The load was underestimated. They sent a standard (unmarked) freight trailer instead of a real moving van, which has more cubic feet. As a result of all that, the load was split. The main load was delivered within the contracted time window. However, the remainder was 2 weeks late. Keep in mind that the split load was totally the fault of Mayflower. We filed a late claim for the late delivery. It was denied immediately out of hand, quoting the overflow rules and tariff rules, without considering that the overflow was totally out of our hands, and not our fault. We contacted Customer Support and dialoged on the phone and email several times. The representative understood my perspective, and agreed that I had a case. However, after presenting to management, he ended up simply restating the company line, and offered no compensation whatsoever. This from "Customer Service". I would say that there is no customer service, and I am extremely disappointed and unhappy with this company. Not recommended. Besides the above comments, we were told by the destination unloading crew that the load was not packed efficiently, and more could have been loaded onto the main truck, possibly preventing the overflow load. Another consideration pointing to a poor original estimate was that we decided to rent a trailer to take 4 mattresses and about 20 boxes with us in case the trailer was late. Those items were removed from the load on the truck after the estimate, yet there was still an overflow. Because the real moving van was not used, they had to create a makeshift series of ramps supported by crates. This left an uneven path. Because of this, the dollies they were using frequently had boxes dropped when they hit the crate between the ramps. They also just slid boxes down the stairway inside the house, dropping several in the process. I saw at least one box with a tear in the side because of this kind of careless handling. This was just a frustrating experience from start to finish. For the amount of money we had to pay for this move, I would have expected the correct equipment, and better customer service.