Betty L.
I place in order back in August never…
I place in order back in August never received a confirmation order. I call a month later and they had cancel my order with out my knowledge and no refund was done.
Serving the hospitality industry since 1946. We offer free shipping on your most common hotel and motel supplies.
Mayfairhotelsupply (mayfairhotelsupply.com) has 198 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Betty L.
I place in order back in August never received a confirmation order. I call a month later and they had cancel my order with out my knowledge and no refund was done.
Eisenach D.
My order is Still not here, but I placed it in July. I called to ask about it and was told I’d get a call back to let me know where my order is. That was 5 days ago. I know things are tough right now, but some communication would be nice.
Kimberly D.
I ordered a shampoo, conditioner, and body wash of the same brand. one was out of stock. so instead of contacting me (would have ordered something else so that they matched) they just didn't tell me and sent the two.
Donald T.
Never received the products. Company will not return my calls. Apparently a scam corporation. Will now try to get my American Express to get my money back.
Response from MayfairhotelsupplySep 10, 2021
I investigated your order. I noticed that 2 items on back order never were received at our warehouse because the manufacture has back ordered us twice. I have issued a refund for the items not received, Sorry about the lack of communication as we thought these item were due in multiple times.
Alexssandra S.
I am sorry I hate to make people a bad review but unfortunately you guys deserve it the worst one. I have done order wrong bar soap,Im not able to return because they charge me stocks fee plus if I'm not wrong 25% percent plus they don't be responsible for the item you send back.ridiculous🤷♀️
Lee C.
They are selling items they don't even have, and allow you to pay for the items, they tell you they are being shipped, and then when they don't arrive they say sorry, they no longer have those items. We ordered and paid for shampoo and matching conditioner for our lodgings. When only a box of conditioner showed up (without the matching shampoo), we called, to be told their shampoo is out of stock and won't be back in stock. They said we could return the conditioner, but we had already paid for shipping it to us, and would have to pay to ship it back. At that rate, we would lose too much money. So now we are stuck with a large box of conditioner we can't use. I've been searching for the matching shampoo on ebay, but none of this should have happened. They were rude when I called. We are a non-profit with a small budget and they really screwed things up for us. They shouldn't be selling items they do not have. BUYER BEWARE!
Sep H.
Item purchased over a month ago and still not here.. My card has been charged though. No help from support
CHARLES M.
I ordered bath mats and got an email confirmation. 2 WEEKS later I got an email saying they were on back order. I asked if there was a different mat i could use. Got an email back days later with 2 products listed. I emailed back asking for a phone call to explain the differences between the 2 so i could order. Been 2 more weeks with no call, no order, no mats, no service and i will no longer order anything from you. you messed up at every turn!! thanks for nothing!!