MaxPureCasesReviews of maxpurecases.com

I am grateful for MaxPureCases' excellent service. They were quick in replying to my request and resolved a return/exchange issue.

Avoid by all means. They will send you counterfeit products. Become very hostile in responding customer service inquiries. They use an address for their company which is under investigation by congress due to be used by many scammers. You can read their reviews article here. They are a bit unlucky this time as I am opening a legal case about them for counterfeit item and also partnering with their other shoppers that have bad experience and received such products to make full video about them and other companies that take advantage of loopholes in business registration and regulations in the US. You can read the article “ 30 N. Gould St. businesses blur lines of what it means to be a Sheridan business ” in Wyoming News to learn more about them and similar businesses

The team was great and easy to work with, very responsive and helpful in notifying me about my order. Would order from them again anytime

Great, quick reply from ‘Ness’ at customer support, kindly supported my mistake with little to no hassle, great service!

Incredibly beautiful and well-made product (leather phone case). I had visited the site a handful of times leading up to purchase and viewed my intended case, but somehow when I was ready to buy, I must have selected the wrong model (iPhone 12/12pro, instead of iPhone 12 mini). Product comes internationally, so the free shipping option is a bit on the slow side. I would gladly pay $10 to cut that time in half or better if given the option. Anyway I emailed them Saturday about the mistake, (probably mine). They replied on Saturday night/Sunday morning, which was fast, and on the weekend! I’ve ordered the right one now and will be back to leave another review when it arrives, assuming it has the same stellar product quality as the other one I’ve received.

2/1/26 Total garbage! Ordered their product, never received it and they refused to fix the problem. Zero customer service involved. When you call their number it’s an answering machine! More to follow. 2/6/26 Follow up from email received by their customer service told to go f?$& myself followed by berating my current president. This was entirely unprompted. Not sure what is happening with this company, however, I would steer clear from them entirely…

I bought a protecting case for my iPhone and after using it for a few weeks, found out that one of the corners had a crack. Thinking that this was a material defect, I wrote to MaxPureCase. MaxPureCase answered to my complaint super fast and polite. It was pointed out that the case must have been dropped and broken because of the fall. My fault! As a gesture of goodwill MaxPureCase send me a replacement on the spot! Thank you so much for your generosity!

Much like Jeremy, who wrote the review prior to me, I’ve had the same treatment. I ordered a phone case for my husband as one of his Christmas gifts and it is the wrong size for his phone. Admittedly i think that I made a mistake with the size but regardless I emailed four times and have received no response. I followed all guidelines regarding refunds and exchanges and literally - radio silence. My husband has now bought his own case and told me to just get a refund but no one responds and I’m stuck with a case I can’t use, packed up to return, and am out of pocket. Totally unacceptable customer service be warned