MaxJax USAReviews of maxjaxusa.com

Great product but I ordered the Truck Pads on Wednesday at 11:00 PM -- and paid UP for overnight 1-day delivery. Didn't revieve the Truck Pads until MONDAY. Not good.

Ordered truck adaptors a week ago call today to see why they weren't shipped with a tracking number. They let me know they were on back order it wiil be 2 weeks before they have them in stock. Guess I was to wait at least 3 weeks. When you have someone's truck apart they love to be told you will have their truck at least 2 weeks longer then you said. Could of emailed me the day I place the order before I pulled the front end apart and now I sit and wait. Have not got my refund back so I maybe could order them elsewhere.

My review is really a story of my experience with the MX6 from the time of delivery to one week later. The delivery came on the day scheduled at a decent hour, so that worked out well. However, the MX6 came off the truck looking terrible. The shrink wrap was torn and the box that holds the pump was crushed, ripped open and the pump was partly exposed. I thought to myself "Here we go, an endless nightmare of shipping claims." Clearly the jack components had shifted on the pallet as well; there are scratches and sticker tears everywhere on the unit. So I and the driver assessed that although there was cosmetic damage for sure, the unit might be intact. And indeed, a complete inventory resulted in all parts accounted for. I began the assembly of the components, which went reasonably well. The pump cart illustration shows that the wheels should have washers, yet the washers supplied were too small to fit over the axle. Also, I think there is a mistake with regards to which bolts should fasten the proportioning valve versus those for the pump; they tell you to use the longer ones for the valve, which is absurd. The posts go together fairly well. However, again, the plumbing for the pressure lines is way off; only one 45 degree elbow is needed. If you construct the connectors as shown, you will end up with the quick connect directly over the center bolt hole. Also, there are no instructions on how to assemble the safety latches, just a picture showing their usage. That is a big miss. But my biggest disappointment is the mounting hardware. Using the supplied Wej-its, I have one post that is rock solid with all 5 bolts holding 90 ft-lbs of torque and another post with only one bolt holding that torque; the rest have all pulled loose. These anchors are very unforgiving and do not tolerate any imperfection in the hole. I now have an unusable set of holes in the most perfect position for my jack and I am unsure of what I should do next; move it closer or farther away by 7 inches. Neither is ideal. I believe that if this unit is mounted well, it can be very reliable. I have learned that this is not something you can count on getting up and running in a weekend unless all of the stars line up perfectly in your galaxy. I wanted to give this jack a 5 star rating prior to receiving it because of the promise that it holds in allowing me to maintain my four cars with ease. But the reality is that it has flaws in documentation and installation for the home garage enthusiast that can really set you back in time and money. Edit on 9/14/2017: Since I posted this review, I was able to fix the installation issue I had with one post by going a size up with the concrete anchors and being very careful with the boring of the holes. That worked. I then mounted both posts, leveled and bled and leveled again to make sure all was right. I am happy to report that the lift has helped me with several large repairs over the past two weeks and it is delivering on its promise. I have repaired two Jeep Grand Cherokees, a Chevy Volt and a Dodge Challenger, all with success. I would ask Dannmar to update the user manual for sure. However, I have had contact with their customer support, and they are fantastic. Therefore, I have moved my rating up to 3 stars with this edit.

The lift from MaxJax is great. We've already used it and the installation wasn't bad either. But the company they used for shipping, YCR Freight, was a terrible choice. It would have been faster, less stressful, and more convenient for me to drive to California (from Ohio) to pick it up myself. I had to have words with the company multiple times and ended up driving to pick the package up myself. Which was 20 minutes from the business it was supposed to be delivered to. And because of that, until they change the shipping company, no matter how bad I want something from MaxJax I will not be a returning customer.

Installation was easy but could use more detail for safety latches , works great but cosmetically from shipping and paint shop could use more quality controll their was cardboard stuck in paint and some of stickers were ripped and damaged . Sad when you buy a product and it comes looking like that .

Although the girl I was working with was very friendly. She did not have a good grasp of product knowledge. And even when she put me on hold she returned with incorrect information. About what came with the lift, and what were add-on's.

Own two MaxJax lifts. They perform the task, but one has a design flaw, the other has a manufacturing flaw. Overall a good product.

During this review, I haven't received my product yet. I'll update my status when I do receive my MaxJax lift. I made my order on June 9. Which was on a Friday. I didn't get any notification of when my item would be shipped. I waited 5 days, including weekend, finally made contact via email on June 13. During my 5 days. There was no follow-up when my order would be shipped from these guys or any progress that it'll be shipped soon. I get a response back the same day saying my order will be shipped tomorrow and a tracking number would be provided. So I waited a day to for my tracking number. I didn't see a tracking number the following day, So I made contact again via email to see if a tracking number has surfaced. A day later a tracking number was provided. By now it's June 15. They company they use for delivery is called, Estes. Once I got my tracking number I started following the progress. It took 3 days for it to get to the Salt Lake City terminal. So it arrived on the 17th of June. I'm thinking great, it's here and now they should be able to local delivery my product. Nope. Now I have to deal with Estes. I made multiple attempts to Estes, leaving a message and emailing. I would get different stories, from 3 different customer service representatives. of where my package was at. I thought these guys were suppose to get ahold of you to let you schedule an appointment. 4 days later, Today, June 21. I finally got a hold of them. Apparently Estes, doesn't return your calls if you leave a message after hours. So you would have to call them during business hour to get a "live" person. I did and then the person told me that their schedule is filled, and don't know exactly when a opportunity would open up. But told me it would be soon. So It's June 21, about 12 days, and still no package. If they couldn't make the delivery, at most, reach out to me and let me know why. Poor communication from Estes. Recap: lazy communication, very long wait on package, following-up on customer to let them know if it's been shipped or not is slow, and the shipping company they chose, Estes, has to be the worse decision they could make, because now I'm stuck waiting on them to when they're not busy to deliver it. I would order from a third-party that has this product in stock instead of going with this company directly. I understand that it does take sometime for these things to shipped, But I've had much heavier items get here in less than 5 days from across the country. But when you're paying $1,800.00 for a product, I think the little details would be important. The only thing I could do is wait to see if I'll get this by Friday. Overall with MaxJax USA and the shipping company it's at a 2 star. I think that's fair. Update 06/26/2017. I received my MaxJax early this morning. I talked to Miguel on 06/22 after receiving a voice mail from him. I called and he explain to me the situation and helped me out by going out of his way and getting the shipment to moved faster. I told him I was upset with how things been with my experience. At the same time of receiving the voicemail from Miguel someone called me from the shipment company and had my appointment setup for delivery. I'm relieved this is all over. I wish it was like this from the get go. I'm glad they did the right thing and followed up on me with this review.