MaxJax USAReviews of maxjaxusa.com

I ordered back in December on an item shown in stock and the website also says that it ships next day after payment. I complained to MaxLift/Danmar and received a reply from Bradley Melson, with them. Here is his reply and my translation and comment to both points: “Sorry about the confusion, I’m not sure what the delay was with updating the website. I happened to notice your order was placed and took it upon myself to reach out to you in case you were unaware. “ -Unaware of what? That I ordered the darn thing? Or that there was a delay WHICH IS WHY I REACHED OUT IN THE FIRST PLACE! Or Hooray you updated your website after you angered at least one customer. Bully for you. “I did comb through the website and it does state there is no guarantee on shipping.” - Translation: sucker! You should know you should never trust us because we’ll just bury “no guarantee” somewhere and weasel out of it, and then when you complain about our word not meaning anything we’ll “comb through our own website to find where we hid it. It’s hidden so well we even have to do this!” If you don’t mean it, don’t say it, and then you don’t have to hide “no guarantees” for anything you do, or actually say but won’t actually do or however else you wish to put... weaseling out of it. I apologize to all weasels, and none were harmed in writing this review. But as far as it not showing “out of stock” That was on us. And for that I apologize. I am told that the website should reflect the stock now. - That would be a fine response. I don’t expect most average businesses these days to pay for their mistakes like I do in my own highly successful business. That’s why they are average or below and will stay that way. Better would be “sorry we’ll fix it and knock x% off your order” x= I don’t care how much, because I have no complaints about that, but money talks and MaxJack walks. “I appreciate your patience. And I will update you with any news. Regards, Bradley Melson /GES. (Grand Exclusive Spin-artist)” -It is now February 14, Valentines Day (and yes I have a hot babe Valentine, my wonderful wife of 22 years of marriage...sorry I had to throw that in) and I have not heard from Bradley who was going to update me according to his December 26 email! Awesome customer service Bradley! Woo hoo! You guys are on top of it. I cannot wait until your books come out upending Peter Drucker, and ISO 9001. Way to go. Dude get the company at least up to the early 90’s with iso9001 Quality Management System and become customer focused. No charge for that, but “no guarantees”! Bradley did reply to me just now, but I should not have to contact him. YOU ALWAYS contact the customer first ESPECIALLY when there is a problem. I also had to make the initial contact as no one told me my order would be delayed, so after I paid for it and I didn’t get a shipping or tracking email, and it wasn’t on the website after a few days on an item supposed to ship next day in stock, I had to reach out to them! Maximum fail! - Jimmy Stewart

first off I want to say the freight company FIRE BALL TRUCKING really made my experience no so well,my package was sent ti Williston VT and sat in warehouse for days with out someone reaching out to me.i called Thursday and they told me by Friday they would deliver,friday came no call so I called at 4:00 and was told next week it would be delivered,monday came still no package no call,so I called back on Wednesday thinking it would come then I was told that the driver got in a accident,package was suppose to come Friday by 4:00 and di dnot come till 7 and I told the company that I would be gone, so they came anyway and mu wife had to dress my 13 month old child up as its winter time and nobody has any respect for peoples time,so long story short I will NEVER order anything that will get shipped by YRC or FIREBALL as yrc was responsible for my package making it on time. I woukd like to thank everyone involved for the crappy service.my package came with the packaging damaged, I don't wanna even open it up as they should make it right with me the customer.

The lift I ordered on November 20th is out of stock until January 5th, and this company couldn’t take the time to send me an email to let me know. To make matters even worse, they charged my debit card on the day if the order. Not a great way to start tha relationship with a new customer

So far I have not had a good experience with this company nor the actual product. When I placed the order over the phone 11/7/2017 it was not addressed that some of the items were on back order and that it would take an additional 3 weeks before the lift would ship. Once it finally shipped on 11/27/17, it was 2 days late from the original "date of arrival posted." When the items finally arrived not only were both of the columns damaged (scratched and dented) but the hydraulic power unit and reservoir were lost in transit. So far I am not impressed with this company nor the Shipping company that they offer. Once I am able to actually use the product I will let everyone know of what I think. As it stands, based upon my own experience I would say "Do Not waste your time on this mfg!"

poor and uncaring customer service. ordered product on 11/08, called after ordering and told 2-3 day delay. no further contact. now on 11/28 tried to cancel order. they now claim it's with a 3rd party shipper and will be here tomorrow. I paid extra to be notified in advance. I was told my location, wasn't a problem when I ordered and paid all the extras for delivery. so they did not keep me updated, they were no where on time, after 4 people it was you'll be 'overcharged' on restocking fees because of their poor service. when you pay for their so called 'better' service, you would assume it at least acceptable service. I copied your 'standard pricing' and the 'extras pricing' big difference and the person I talked with stated days, not weeks.

It has been over a week and the item still hasn't shipped. Unacceptable.

Had a problem with website when purchasing and recieved my lift on 11/01/17 and it is scratched up and the stickers are torn and not in good conduction.

I never received my MaxxJaxx. After paying to have it delivered, they claimed they could not deliver it to my house because it was in a cul de sac. If I wanted it, I would have to rent a truck and drive 45 mins each way to some loading dock, and load it myself. Not what I paid for, I'll be asking for a refund