MaxEmail.com Reviews | Read Customer Reviews of maxemail.com

MaxEmail.com Reviews | Read Customer Reviews of maxemail.com

MaxEmail.com reviews

Showing 11 reviews with 3 stars · Clear filters

Michael G.
Jun 3, 2016
Interface is a bit clunky
I had difficulty getting the service setup. Sent one fax then it locked me out, with a message about needing to verify my credit card. Interesting, since I already sent my first fax. The overall look and feel is a bit outdated and cumbersome. Paid for a year. So we will see how it goes.
Response from MaxEmail.comJun 6, 2016
Hi Michael, Thanks for your review! I am very sorry about the issues after signing up. It looks like Bill was able to help get you running again and is assisting with some additional issues. Also, we are several weeks away from rolling out a new interface with a much more modern look & feel, and responsive design with better layout for mobile devices, so this should be a better experience for all of our users. Thanks for sticking with us, we'll be sure to resolve all issues to your satisfaction! Best Regards, Jim Siwek MaxEmail.com
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onwerzz
May 5, 2015
so far, soso
I failed to send most of my fax so far, but probably that's my problem.Anyways, I will keep trying to see if it works the way as I expect.
Response from MaxEmail.comMay 6, 2015
Hi onwerzz, Thanks for your review! I checked into the issues and the problem was the fax machine you were trying to fax to was not answering, so we were unable to deliver the fax. If you have any other questions, please do not hesitate to contact us at [email protected] or call us at 800-964-2793. Thanks again! Jim Siwek MaxEmail.com
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Paul M.
Oct 7, 2014
So far, as I have only used this service for a short time, I have no complaints. Found it to be faster and simler to opereate.
I only thing I haven't quit figure out is why it showing that 2 set of faxes are sent out. Maybe, I am clicking the address option as well as typing in the fax number.
Response from MaxEmail.comOct 9, 2014
Hi Paul, Thanks for your review! I'm sorry you haven't had a 5-star experience with us. If you're sending from the web, you do not need to add the fax number in the "Send Fax To" area if you've already added the fax number from your address book. If you have any questions or need any assistance with anything, please call us at 800-964-2793 (ext 1) or email us at [email protected]. Best, Jim Siwek MaxEmail.com
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Nicholas J.
Sep 5, 2014
It's ok..
It would be better if there was an app for my phone or a download for my computer.
Response from MaxEmail.comSep 5, 2014
Hi Nicholas, Thanks for your review! I just wanted to let you know that we do have a full featured free iPhone app available in the App Store (it's called MaxEmail Fax), and our free Android app should be released before the end of the year. Also, we designed our service so that you wouldn't have to download and install any special software on your computer. Faxes are received as PDF files that you can view in any PDF viewer. To send faxes, you can use your email client or log in to your account on the website to upload documents securely and fax them out. If you need any help with anything, please don't hesitate to contact us at 800-964-2793, or at [email protected]. Thanks! Jim Siwek MaxEmail.com
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John L.
Jun 18, 2014
sent fast, but ver-r-ry dark
fast delivery, but end fax was extremely dark w/ crosshatching across all white areas
Response from MaxEmail.comJun 18, 2014
Hi John, Thanks for your review! This issue can be taken care of by changing your scan settings to black & white instead of color or grayscale. Scanning in color or grayscale will produce a slight gray background in your document instead of clean white. There is no color or grayscale in fax, so when your document gets faxed, the gray background becomes darker. Please contact us at [email protected] or call 800-964-2793 opt. 1 & we can help you out with this. Thanks again! Jim Siwek MaxEmail.com
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Steven M.
May 22, 2014
Slow confirmation delivery notification
So so but have had some slow delivery notification letting me know the fax has been sent.
Response from MaxEmail.comMay 22, 2014
Thanks for your comments Steven! We report the status of your faxes after they have completed, which depending on how many pages in your fax, could be 5, 10 or 15 minutes or more. If you are seeing a delay more than that, there may be delays with your email provider. If this is the case, please email us at [email protected] and we can send you our mail logs. Our mail logs indicate that your confirmations were accepted by your mail server within a minute after completing sending your fax. Thanks for your business, and please don't hesitate to contact us if you encounter any issues with our service. Jim Siwek MaxEmail.com
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Brian p S.
Apr 3, 2014
Maxemail review comments
So far, the service is okay. Disappointed that terms for toll free numbers are not good. I tried MetroFax and MyFax and both of those had toll free numbers available which were part of the incoming monthly allotment. Your service so far seems to be more reliable. Both Metro and MyFax, the transmission is a lot faster. The toll free service, however, is a big disappointment...will that be changing anytime soon?
Response from MaxEmail.comApr 14, 2014
Thanks for your review Brian! Thanks for commenting on the reliability of our service over other services you have tried. We strive to be the most reliable Internet fax service provider, even though in some cases we might not be the cheapest service available. Some services use voice over IP or other IP based telephony services in order to reduce costs. We refuse to use any IP based telephony because it has considerably reduced reliability in our network. This raises our internal costs, although we remain competitive in our pricing for our clients. Admittedly, toll-free numbers (800, 888, 877, etc.) are not our most competitively priced services. We are always looking to improve pricing when we can. But unfortunately, we don't have any immediate plans to change our toll-free number pricing. Once solution would be to get a low cost toll free number from another provider and point it to a local MaxEmail number that does not have any additional fees. Thanks again for your comments & your business! Jim Siwek MaxEmail.com
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Jeffery
Mar 8, 2014
seems to work with little computors skills i have
while all my faxes have gone thru the people i have sent to say the back ground is very dark and the text is very hard to read let me know if there is a fix because when i sent to the same person from my land line and same fax machine they came out clear thanks
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