maxboneReviews of maxbone.com

Response from maxboneOct 13, 2026

Hi, Thank you for taking the time to share your experience with us. We’re sorry to hear that your order didn’t arrive as expected — that’s genuinely frustrating, and we understand your disappointment. Starter packs are designed to arrive with everything included, so what you’ve described isn’t the experience we aim to provide. Our customer service team is always available to help with concerns like these, and we welcome the chance to look into this with you directly. We’ll be requesting your contact information via Trustpilot so we can connect with you about your order. We hope to understand what happened and explore how we can help. Warm regards, The maxbone team

Response from maxboneJul 2, 2026

Hi Robert, Thank you for sharing your experience with us. We are sincerely sorry that your order with maxbone has fallen short of expectations at multiple points — from the shipping timeline to your overall experience with our team. None of that reflects the experience we aim to provide, and we genuinely regret the frustration this has caused. We've been working through a period of high demand and inventory delays on our dog food, which has affected some shipping timelines — though that does not excuse the difficulties you've encountered. At maxbone, we hold ourselves to a higher standard, and we take feedback like yours seriously. We are committed to addressing every concern thoughtfully and thoroughly. We want to make it right and to refine anything that falls short of the experience we aim to provide. Thank you for sharing your feedback and experience — we look forward to working with you toward a resolution. Once you've connected with us at [email protected], please respond within that email thread so we can continue moving forward together. Warm regards, The maxbone team

Response from maxboneMay 21, 2026

Hi Billy, Thank you for sharing your feedback with us. We sincerely apologize for any frustration caused by the emails you've received — that's never the experience we want to create. If our communications reached you in error or are no longer wanted, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any maxbone email, which will stop further messages from us. If you'd like any assistance, please don't hesitate to reach out at [email protected]. We're happy to help! Thank you for taking the time to bring this to our attention. Warm regards, The maxbone team

Response from maxboneMay 21, 2026

Hi Sally, Thank you for sharing your experience with us. We sincerely apologize for the frustration caused by the delay with your order — being charged without a timely shipment is not the experience we want for any pet parent, especially when your pup is waiting on their food. We recently experienced a short-term inventory shortage on our dog food, which has since been resolved. We're fully back in stock and are actively shipping pending orders now. At maxbone, we aim to deliver every order quickly and transparently, and we sincerely regret falling short here. Our team is fully committed to resolving this to your satisfaction and rebuilding your trust in us — please feel free to continue the conversation with us anytime. We're grateful for your patience, and we hope to have the opportunity to show you and your pup the quality and care maxbone is known for. Warm regards, The maxbone team

Response from maxboneJan 30, 2026

Hi Michelle, Thank you for reaching out and sharing your experience with us. We sincerely apologize for any frustration you faced regarding the harnesses and the service you received. We understand your concerns about the wear and tear, and regret that the initial resolution did not meet your expectations. Our aim is to ensure that our products meet high-quality standards, and we take your feedback seriously in our efforts to improve. If there's anything further you'd like to discuss, or if there's another way we can assist, please don't hesitate to contact us at [email protected] . We truly appreciate your feedback, as it helps us enhance our customer service and product offerings. Thank you for bringing these issues to our attention, and for giving us the opportunity to improve. Warm regards, The maxbone team

Response from maxboneJan 30, 2026

Hi Abit, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your past experience with your order and our customer service. It’s important to us that our customers feel valued and heard, and we regret that this wasn’t the case for you. We hope that you’ve since been able to connect with our team to resolve the issue. If there is anything further we can assist you with, please feel free to reach out at [email protected] . We would also like to try to connect with you directly and will be requesting more information via Trustpilot to better assist you in resolving your concerns. At maxbone, we are dedicated to improving and delivering a reliable shopping experience. We hope you might consider visiting us again in the future, as we strive to provide a better experience. Thank you for bringing this to our attention, and we appreciate your consideration. Warm regards, The maxbone team

Response from maxboneJan 30, 2026

Hi Rick, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered regarding your recent order and the communication issues you faced. At maxbone, we aim to deliver a seamless and transparent shopping experience, and we regret that this was not the case for you. We understand the importance of clear communication about order statuses and apologize for any confusion surrounding your order. We hope that you’ve since connected with our team to reach a satisfactory resolution. However, if there's anything further you need, please don’t hesitate to reach out to us at [email protected] . We truly value your feedback and would appreciate the opportunity to restore your confidence in maxbone. We hope you might consider giving us another try in the future, as we are committed to providing a better shopping experience. Thank you for bringing this to our attention. Warm regards, The maxbone team

Response from maxboneJan 30, 2026

Hi Andie, Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you've experienced. We understand the inconvenience caused by the condition of the travel carrier and the communication issues you encountered. At maxbone, we continuously strive to enhance our customer service and product quality. We hope that you’ve since connected with our team to reach a satisfactory resolution. However, if there's anything further you need, please don’t hesitate to reach out to us at [email protected] . We truly value your feedback and would love the opportunity to restore your confidence in maxbone. We hope you might consider giving our products another try in the future, as we are committed to providing a better experience. Thank you for your patience and for giving us the chance to improve. Warm regards, The maxbone team