maxboneReviews of maxbone.com

Very bad quality. Overpriced (x4)

terrible design and overpriced hidden fee of 10 dollars to return it

I wish I had read this review before ordering from Maxbone.

The products are definitely overpriced and the customer service literally not understanding what you telling them , it’s like they don’t speak English , and you have to pay a fee every time you return. I’m trying to return 4 things and their system saying one was already returned which is not, it’s still at my house lol so I prob won’t even get refund on it all . I reached out to the customer service and try to explain in several emails what’s going on and they’re asking me now if they should cancel my return, i never asked anyone to do that , it’s like talking to a to a wall . For the price of their dog products you would think you could at least get better customer service.

Extremely Cheap Product & Very Poor Customer Service The harness I bought was so cute! I also ordered a leash and collar. The harness' hooks for the leash, nametag, etc. was covered in a purple paint and within a few minutes of having my pup on her leash, it started coming off and the black color underneath completely discolored the harness. I have had the leash less than a month and what was a beautiful lilac color is already dirty looking just from the paint coming off. Her name tag also rubs against the other hook so both sides of the harness are discolored. SO CHEAP. When I reached out to see if I was refunded, I was told that it needed to be in pristine condition for any return. It was already overpriced and now it is just a complete rip off - DO NOT ORDER FROM THESE THIEVES!

Terrible experience. The MOMENT I placed the order I tried to stop, realizing I put my old address! I scoured for a phone number … nothing. Reached out that second to customer service. Crickets for 3 days. Then I receive notification the order was shipped. Still nothing from customer service. Four days after ordering they get around to my message to change the address. Tell me there’s nothing that can be done.

DO NOT BUY FROM THIS COMPANY! Over a month and nothing! Keep giving you the run around!!! Do not buy from them

This is a typical brand that is more style than substance like a lot of these "Millennial" brands like Glossier. First ,the design aesthetic and attention to detail is incredibly sloppy, with colours over-promised and flat-out wrong on their site. The bags and pouches I received were different colours, despite promising to be from the same set. Max and Bone simply didn't care enough to match the harness colour to the pouch colour ,it was "close enough" for them. Secondly, the pouch got a tear in it when a dog jumped up and scratched it. Not even 24 hours old, and now a problem! On top of it, the over-shoulder and supposed belt system has an engineering flaw (or, at minimum, no assembly instructions to guide how everything should come together) where when a dog pulls, the belt loosens and does not tighten around you. Maybe this is a legal requirement but the last thing I want when my dog is jumping forwards is for the belt to become looser like my freaking pants are falling off. And to add insult to all this injury and design sloppiness, after 3 months the back clip on the harness tore off. If you want Max and Bone, my advice to you would be "is your dog a perfect angel who never jumps, leaps, barks or pulls? Then great!" Set them up for an overpriced photoshoot and put these fake dog tools away.