Livanny O.
I dont like Fedex
for the first time the company sent me my order via FedEx and that carrier sent my package back to the sender in Long Island, NY. I noticed that the last night. Today I chatted with Agent Hector S and he nicely helped me to know what happened to my package. He created a new shipping tracking label with ups and also sent me the information via email. Even if I haven't received my order, I feel like the customer service team is knowledgeable and make the customers save their time. He also let me know that I can put a note in the system to prevent having my packages sent with FedEx in the future.
Response from Maxaroma.comJun 11, 2023
Dear customer: Thank you for your feedback, we are glad that your are happy with our service. To prevent send your package with Fedex, please add a note before you finish the purchased or you can send us an email to [email protected]. Best Regards.