Maxaroma.comReviews of maxaroma.com

- Decent place to shop for niche perfumes. From time to time, you can find genuinely good deals there. - Out of the 20+ FB perfumes I bought there, the majority have batch codes dating from a few months to 2 years. But I did purchase and return a few bottles that smelled thin and watery and had 5+ yr batch codes. - Their 5 ml pocket perfumes are not always reliably fresh, and cannot be returned as a general rule. So when testing, it's maybe better to buy carded official samples elsewhere, like Twisted Lilly or So Avant Garde. I find those much more trustworthy to test from. - Shipping is relatively timely. The speed depends on the amount you spent and if there's a special on shipping. - Customer service is relatively responsive (chat/phone/email). Chat is often the most difficult to get a hold of timely. Attitudes and knowledge base vary quite a bit depending on who you get. Different staff gives you different answers. For example, their website says "Two Returns a month are eligible for Free Returns & No Restocking fee. If you return more than Two Orders a month, we will apply a $12 shipping fee + a 20% Restocking fee if the items are opened and used." When I asked via chat, a staff told me that if you return more than 2 orders, a 20% restocking fee is charged to the 3rd return even if the perfume is unopened and unused. When asked what *restocking* is needed if the 3rd return was brand new, she responded that it was their way to prevent customer returns. Basically, Maxaroma really hates returns. Different staff at their warehouse may ignore the written policy and charge you a restocking fee even if you only returned just 2 orders this month. They could look back into prior months and decide you returned too many orders over a period of time and charge a restocking fee. Then it gets cumbersome to address the issue. So best to avoid too many blind buys there during the holiday season. They have different coupon codes for different items. So in order to get the best "deal", they basically force you to make many mini orders to "take advantage" of the different coupons. And since you can't return items from more than 2 orders a month, if items from more than 2 of your mini orders turn out to be duds, then you eat the 20% restocking fee and sometimes the shipping penalty. You could've placed 3+ orders within the same hour. It matters not. You also probably want the 20% restocking fee to be applied to the less expensive of the 3 returns, but different warehouse staff also have different ideas as to what counts as the 3rd order. Often they find the priciest return as the 3rd return. - I'm not a fan of their sales tactics. They often advertise price slashes after adjusting their regular prices upwards by $20+ (e.g., Delina is priced at $335 right now during their "up to 30% off specials. It was $260 less than 10 days ago) They're betting on your not monitoring their prices regularly enough to notice. One funny example: during Dec 2022, their "discounted" prices of many of the MFK oud scents were either equal to or more expensive than the prices at the regular Saks Fifth Ave (not Saks Off Fifth). So shop around. You'll often find better deals elsewhere. In conclusion, if you are sure about buying a fragrance (no blinds), and after doing all the math and taking into account taxes and shipping at different sites, you find that Maxaroma truly offers the best price after jumping through all their sales hoops, then absolutely, buy from Maxaroma.

The can my fragrance came in had a dent in it.

pricing of fragrances. shipping charge. discount deals.

I made a purchase and did not receive shipping confirmation via email until 6 days later when I sent an email to customer service. I probably would not have received my order had I not sent an email.

I purchased a bottle of Tiziana Terenzi Orion. Because the bottle I had was almost finished. When my purchase from maxaroma arrived. I sprayed the one I had purchased from Saks on my left wrist and the one from maxaroma on my right risk. Immediately I noticed a difference, while the scent was similar the one from maxaroma opinion wise was watered down. It didn’t smelled as strong as the one I got from saks nor last as long. I had to return it. Other that that my shopping experience was great .. fast deliver and refund.

I was initially very excited to purchase Marley‘s Pegasus at a reduced price. It came packaged beautifully but I’m not certain that it retains its fragrance as long as the ones I’ve tried and I department stores. I need to go back to the stores to make sure there’s was eau de Parfum and not Parfum. Hence the three star rating. If I find my mistaken I will come back and change my review

The service and easy ordering made the process smooth but my only concern is not with perfume but the atomizer on the bottle. It sprays very weak and uneven. I have others from Lalique and can tell this is not how it performs. This is the downside to online shopping, brink and mortor easy exchange, and done.

I bought Parfums de Marly “Herod” from Maxaroma. I was excited about the 40 percent discount code they sent me. However, sadly the quality of cologne shocked me; it doesn’t last I wouldn’t say for an hour not even for 10 minutes. Honestly, I didn’t expect that from Maxaroma at all because I’ve been purchasing from them for years and all their products were great accept this one... I’m still waiting for my refund