Nicol
Received my Package on time + Free Gifts
Received my Package on time + Free Gifts
Response from Maxaroma.comFeb 14, 2022
Thank you for the review! We appreciate you!
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 2,590 reviews with 5 stars · Clear filters
Nicol
Received my Package on time + Free Gifts
Response from Maxaroma.comFeb 14, 2022
Thank you for the review! We appreciate you!
Lotus F.
Maxaroma Has been my Go to Store for my Fragrances, Placed an order and received it in 2 days + They Sent me Chocolates which was a great surprise. I talked to a gentleman Ronald and he genuinely gave me information about a perfume that I was trying to purchase. They have a huge variation of niche fragrances hat are hard to find at any local stores. So he sent me some extra samples for me to Test. I loved Masque Milano Tango and I would consider this as my signature scent going forward.
Response from Maxaroma.comFeb 11, 2022
Happy to hear you had a good experience with Ronald! Thank you for the review. We appreciate you!
E C.
Maxaroma continues to impress. My first order was lightening fast at peak shipping times, and now I have experienced the excellence of their customer service after I mistakenly checked out with an extra item during my second order. My first response was to cancel the whole order, but then, considering I still wanted one of the items, I then immediately contacted customer service asking if they could cancel my cancel and just remove what I didn't want. They corrected it, refunded the item, contacted me, and started the shipping label for the corrected order in less than 24 hours. Oh! And they gave me options for freebies at checkout, including samples and, what I chose, a full 2.7oz (75ml) bottle of brand name mens perfume! All this with free shipping. All these are reasons to shop with them, but coming off a bad customer service experience with jomashop, I would say the customer service is really like a breath of fresh air and security. They still have the quality and drive of a much more intimate business.
Response from Maxaroma.comFeb 7, 2022
Thank you for the review! Happy to hear you were pleased with your experience with our customer service team :-) We appreciate you!
Andrea
Wonderful products always have a pleasant experience when shopping on maxaroma for all my fragrance needs .. will surely recommend this site to friends and family ☺️
Response from Maxaroma.comFeb 7, 2022
Thank you for the review! Happy to hear this. We appreciate you!
customer
All blind buys an they turned out to good. Some great prices you just have to spend some time looking and educating yourself. Some of the fastest turn around time and shipping I have experienced with a fragrance company. I will be buying from Maxaroma again!
Response from Maxaroma.comFeb 3, 2022
Thank you for the review! Happy to hear you enjoyed your shopping experience with us. We appreciate you!
Sigourney B.
Edit: I was replied to and given a refund so now I feel kinda bad for this harsh review :( shipping is free
Response from Maxaroma.comFeb 3, 2022
Thank you for taking the time to issue a new review. If there is anything else we can do to help you now or in the future please let us know. Thank you for shopping with us!
customer
Easy website, good prices, shipping is fast!
Response from Maxaroma.comFeb 3, 2022
Thank you for the review! We appreciate you!
Ted K.
Love the sales and discounts and variety of offerings. Very fast shipping!
Response from Maxaroma.comFeb 3, 2022
Thank you for the review! Happy to hear you were pleased with the variety. We appreciate you!