Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comMay 29, 2023

Hello Dear Customer, Thank you for taking the time to write this review. On behalf of our entire team, we would like to express our deepest apologies for the conditions in which your item arrived. As you may understand, it is impossible to check an item if it is completely sealed as it is in this case. However, we received your return for this item and already issued a full refund for it back to the original form of payment. Moving forward, we would love to have you back as a valued customer if you allow us. Please send our customer care team a quick email and we will make sure that you are taken care of with the best price possible. Sincerely, Maxaroma Customer Care Team [email protected] (212)204-0003

Response from Maxaroma.comMay 26, 2023

Hello Dear Customer, Thank you for your feedback. Our sincere apologies for the way you received your merchandise. It appears that the carrier mishandled it during transit. We're ready to send you a replacement package and as per your request, it will be dispatched on May 29th. We will make sure to protect the contents of this package with extra material to avoid any damage(s). We understand that this may not be the best outcome but we're doing our best to provide you with the requested items in a timely manner. Please let our customer care team if there's anything else we could do to assist you. Kind regards, Maxaroma Customer Care Team [email protected]

Response from Maxaroma.comMay 3, 2023

Hello Dear Customer, Thank you for taking the time to write this review. We do apologize for the inconvenience with this package. Our system shows the shipping label that was created was done automatically using the information that was provided at the moment of placing the order in our website. It appeared as if the "Ship to Name" was left blank due to special characters used (e.g.: "é", "í"). We forwarded this issue to our IT department and they are working diligently to fix this issue in a timely manner. We regret any inconvenience this may have cost but please let our customer care team know if we could do anything to repair the damage caused by this experience. Sincerely, Maxaroma Customer Care Team

Response from Maxaroma.comApr 27, 2023

Hello Dear Customer, Thank you for you review. We will forward this issue to the respective brand(s), however, please note that we're not responsible of the olfactory accords and/or performance of the fragrances you purchased. Our commitment is to ensure that every product in our website is 100% authentic and if you are not happy with your purchase, you could return it for a refund, as it was done in this case. Then again, if you are trying something new, we strongly recommend purchasing a small decant bottle of 5 ml before purchasing a full bottle. We believe this is the best way to try out new scents. We hope you enjoy the rest of your day. Maxaroma Customer Care Team

Response from Maxaroma.comMar 29, 2023

Hello, Thank you for taking your time to write this review. We sincerely apologize for the bad experience with this order. We did encountered an unfortunate event in our facility. The 50 ml bottle which was intended to be sent with your order of 10 ml bottle got damaged in in our processing facility. We did provide two alternatives and you chose to be sent a different gift. We did not, however, replied to your request on time since this was not an isolated case and our staff was doing their best to take care of this matter, once again our deepest apologies. All in all, we are doing our best to fulfill orders for this brand but then again we had backorders which made us believe we were not able to fulfill your original order on time. We understand that this may not be the best outcome for this case but if you give us a second chance, we'll make sure that you will be take care of with the utmost importance. Sincerely, Maxaroma Customer Care Team

Response from Maxaroma.comMar 21, 2023

Hello Dear Customer, We sincerely apologize for letting you down on this one. The item you requested is a special order since it was listed as 2 business days for handling time which is the estimated time for us to receive this item in our facility. Once we requested this item from our sister facility we were informed that the last couple of bottles were damaged and fulfilling this order would not be possible. We still tried to obtain this item from an alternative source but we did not get a good result. All of this process was within the same week of you placing this order and we issued a full refund back to the original form of payment. It should take around 2 to 3 business days for this process to be finalized. Once again, we tried everything in our power to get this item back in stock but unfortunately we could not bring this item back in stock in a timely manner, which is why our system cancelled and issued a full refund for it. We regret that this incident tainted your experienced with us but we hope that you could give us a second chance to make amends. Thank you for your time in writing this review and please let us know if we could assist you in the near future. Kind regards,

Response from Maxaroma.comMar 13, 2023

Hello Dear Customer, Thank you for bringing this up to our attention. According to our records, there's no indication(s) about any report(s) in regards to this incident. Please note what we're available seven days a week if there's any inconvenience. You could reach via chat, email and/or phone call. Moreover, we do have a record of your search on that day and we could only see that you searched and purchased CASHMERE BEIGE, again, there's no record of Meek Passion. I addition, you received a confirmation email with a description of the item before AND after we send it out. Kindly send us a quick email to [email protected], one of our representatives will take care of this issue for you. Have a beautiful day! Maxaroma Customer Care Team [email protected] (212)204-0003

Response from Maxaroma.comFeb 21, 2023

Hello, Thank you for taking your time to write this review. We sincerely apologize for the defective item you received. Our system shows that this is your first purchase using our website and we are assuming that you are unfamiliar on how to use our return service. Please note that we rely on our customers to report any issue regarding an order so that we can take care of it in a timely manner, in this case, we could not find any records from your part reporting this issue to us. Please send us an email to [email protected] including pictures/videos about this incident. One of our agents will take care of this issue with the utmost importance. Have a great day! Maxaroma Customer Care Team