Maxaroma.com Reviews | Read Customer Reviews of maxaroma.com

Maxaroma.com Reviews | Read Customer Reviews of maxaroma.com

Maxaroma.com reviews

Showing 168 reviews with 1 star · Clear filters

Abrahan G.
Oct 12, 2026
Pedí un cambio en la dirección porque…
Pedí un cambio en la dirección porque cometí un error y nadie me respondió
Response from Maxaroma.comOct 22, 2026
Hola Abrahan, Gracias por compartir tu experiencia, y lamentamos mucho que sintieras que tu solicitud de cambio de dirección no recibió respuesta. Entendemos lo preocupante que es cometer un error en la dirección y no tener noticias a tiempo. Queremos explicarte cómo funciona: los cambios de dirección solo son posibles antes de que el pedido salga de nuestro almacén. Una vez que el paquete ha sido despachado, ya no podemos modificar la dirección de entrega. Aun así, revisamos tu caso y aprobamos un paquete de reemplazo completo, sin costo adicional para ti. Te hemos escrito por correo electrónico para coordinarlo y solo necesitamos que nos confirmes tu dirección completa y actual respondiendo a ese mensaje. En cuanto la recibamos, prepararemos tu envío de inmediato. Gracias por tu paciencia, y esperamos poder compensarte por esta mala experiencia. Equipo de Atención al Cliente de MAXAROMA
Report
Stephanie F.
Oct 4, 2026
Product leaked all over
Product leaked all over, oil everywhere
Response from Maxaroma.comOct 22, 2026
Hi Stephanie, We're so sorry your product arrived leaking. Opening a package to find oil everywhere is upsetting, and that is not the experience we want any customer to have with MAXAROMA. We've issued a full refund for your order to your original payment method, so you are not out of pocket for this. We are also passing your report to our warehouse team so they can check the product and packaging and help prevent this from happening to another customer. Thank you for letting us know. We would welcome the chance to earn back your trust. MAXAROMA Customer Care Team
Report
Anis O.
Sep 17, 2026
Shipped damaged/used bottle as new, broke written replacement promise, and pushed a tester upsell
I ordered a fragrance sold as brand new, but it arrived in completely unacceptable condition. The bottle had deep scuffs, heavy paint peeling and chipping along the shoulder and collar, and the atomizer spray head was detached inside the box. These were clear signs of prior wear and degraded stock, not transit damage. I contacted customer service immediately on delivery day with photos and video. Maxaroma authorized a return and explicitly promised me in writing: "We will ensure that the replacement is sent in good condition." My return was delivered back to their warehouse, where they held it for six days. Instead of reserving a replacement as promised, they allowed remaining stock to sell out and then quietly issued a unilateral refund. When I asked support why my promised replacement was not allocated, they claimed their policy prevents reserving stock for damaged returns. Their "remedies" were an insulting 5% discount code, falsely insisting the bottle wear occurred in transit, and attempting to sell me an unboxed tester of a completely different formulation for $205. Between shipping degraded inventory as new, breaking written commitments, and trying to upsell testers instead of fulfilling orders, this was an exceptionally poor customer experience. Shop elsewhere!
Report
Jay A.
Sep 11, 2026
The worst experience
The worst experience. They are not competitive, their website is set up to be deceptive and difficult to parse. IMO they are dishonest swindlers. Never again!
Response from Maxaroma.comSep 19, 2026
We’re sorry you found the website experience frustrating. We take feedback about usability and pricing transparency seriously. We would also like to clarify that MAXAROMA does not engage in deceptive practices. If there was a specific pricing, checkout, or website issue that caused your concern, please contact us with the details so we can review it directly.
Report
Sara
Aug 31, 2026
They sent me a $200 empty bottle of…
They sent me a $200 empty bottle of perfume and are refusing to refund me.
Response from Maxaroma.comSep 19, 2026
We’re sorry this situation was frustrating. Our fulfillment records indicate the order left our facility with the fragrance bottle filled and packed. We take missing-product claims seriously, but they have to be supported by the available shipment and claim documentation. Our team is happy to review any additional evidence tied to this order.
Report
epoxide
Aug 11, 2026
Terrible customer service
This store tries to portray itself as a luxury fragrance shop, when in reality their customer service is worse than some discount stores. You better hope nothing goes wrong with your order/package, because when it does, you will be on your own and their customer service won't do anything to make things right. I certainly won't give them any more of my business, because for the service I get from them, I may as well shop at other discounters with significantly better prices.
Response from Maxaroma.comSep 19, 2026
epoxide, we’re sorry the service experience fell short. We expect our team to communicate clearly, respectfully, and to explain the available resolution options. If you send us the order number and the date of the interaction, we can review the case and the communications with the team.
Report
Julia K.
Jul 25, 2026
recieved a fake parfume
recieved a fake parfume, it has nothing in common with the original scence. Filed for a return the same minuite. They have very difficult/complicated "return rules". waiting for the respond; however, ready to dispute the paynment with my bank......very bad experience
Response from Maxaroma.comSep 19, 2026
We’re sorry the fragrance did not meet expectations. For this specific product, our records show that the merchandise was sourced directly from the official brand. We also provided a full refund. We respect a customer’s right to dislike a fragrance or its performance, but we stand behind the authenticity of the product sold.
Report
ann
Mar 25, 2026
NEVER GOT MY ITEM
I had a terrible experience with this company. My order was never delivered and is clearly lost—the tracking number stopped updating—yet all I received in response were generic, automated messages with no real help or accountability. Instead of resolving the issue, they keep deflecting and asking me to wait (another) 48h that doesn’t make sense given the situation. As a customer, it’s extremely frustrating to have to chase a company just to get a basic resolution. At this point, I’ve had to request a full refund because the product never arrived. The lack of proper customer service and ownership is completely unacceptable. Would not recommend—save yourself the hassle and shop elsewhere.
Response from Maxaroma.comSep 19, 2026
ann, we’re sorry for the frustration around the delivery. Missing or damaged-shipment claims require us to review the carrier scans, delivery records, package documentation, and any available photos before a refund or insurance decision can be made. Our team is happy to review the case again if additional carrier or shipment documentation is available.
Report