Maxaroma.comReviews of maxaroma.com

I never received the rest of my order. *edit. They seen this reached out to me and resend two pieces of my order worth over 250 for free no problems. Tha mail gets lost and I understand and they were very quick to correct it. So props Maxaroma!

I order twice. first one was lets' more then 20 day. second order has damage. with bad costumer service.

(Mistakenly) decided to go for another purchase after my previous bad experience. Bad customer service (cannot access my customer account with rewards - no answer for 2 weeks, then 1 email asking for screenshot, and next day another email stating 'we didn't receive a reply, thus we close the case'), and do not honor terms of contract (gift cards can be transformed in standard store credits to be used later on request, they did not assist in that). Advertisement in regard to promotional 'gift cards' sent as special is purposedly lacking information, with no fine prints, but they decide the terms later. In a nutshell: do not trust 'gift card' offers, only purchase if you can get a discount applicable right at checkout. Side note: even with occasional discounts, many other online discounters offer better (regular) pricing most of the time. Maxaroma is only worth it (pricewise) on ultra niche stuff that one cannot find anywhere else, and only when deep promotional discount is active. Otherwise, better target another retailer if one has to go for stuff widely available or if going at msrp. Also: the decant sprayers they use is of poor quality, of the 5 I ordered from them, 2 are malfunctioning, I had to transfer the juice in another sprayer, with a loss of juice. Edit to address Maxaroma's answer: Your terms states: 'Private and confidential information will be instantly deleted from the comments section in order to protect the rights of the commenter.' on Maxaroma.com. As a result, you (shamefully) disclosed my identity and order details here. 1. Not sure why you provide that info, I never asked for it. But ok. 2. - "We consider our Gift Cards that were provided as part of a promotion to be a “Gift”.[...] MaxAroma.com is not obligated for promotional items /samples.' A Gift certificate is not a free sample, nor an promotional item. This is no gift. This is an expected gift card that I paid for, part of the promotional offer. What you consider now doesn't matter, only the terms of contract. Never have you specified that the 'gift card' in this promotion marketing would have different terms than regular e-gift cards, that these could not be applied to store credit, nor that there would be a minimum spending to apply these coupons. You only specified a time frame to use them, that's all. Only the terms of sales matters, which specifically states on YOUR website: 'MaxAroma.com E-Gift Certificates have no fees and do not expire, and may be used as cash on the MaxAroma.com website' [...] 'Customers may apply E-Gift Certificate balances toward their My Aroma Store Credit Account for future purchases.' I asked to apply the gift card balance to my store credit within the time frame you provided (or to issue a single $60 gift card if you were unable to solve your IT issues) , you declined. 3. Of course I checked out as a guest.... what is the part you don't understand when I state I CANNOT LOGIN and you didn't provide any assistance? Because of the poor customer service, I did not get a chance to earn my due rewards. 4. Yes indeed. At some point I gave up communicating with you (6-8emails in a single month for just $60) and decided to use the 2 gift cards on two items I did not especially desire in order not to loose the 2*$30 (since the items I wanted to buy were all out of stock - a common thing at Maxaroma). And indeed I have not enough rewards, because I cannot login and cannot accumulate them, nor redeem them (had I earned all the rewards that I missed due to login issue you refused to address). 5. I already did. Instead of resolving the issue after the first email, by sending me a return slip and a new atomizer with fragrance, you only sent me an empty atomizer after 5-6 emails and yes... 'not our problem, do it yourself' to unmount, transfer the juice, and I lost half of it as a result. Thank you Maxaroma! You did not make things right - and clearly are only pretending you want to do so. Your answer, and the way you are handling this umpteenth issue, is a further demonstration of your lack of professionalism, and confirms my comment in regard to the poor customer service. I haven't asked for favor treatment, just to receive the service I paid for, within the terms of contract, but you violated these. Not worth going to court for just $60, but since you disclosed my name, worth going for online harassment.

I ordered MFK Baccarat Rouge 450 and it smells awful…I have smells this before and don’t believe that this is MFK…maybe they gave me the wrong thing, but it smells like cat urine. Will not be ordering again!

I had a horrible experience with this company. I had an $80 gift certificate that the company sent to me from the company. When I tried to make a purchase with the gift it wouldn't work. I spoke with someone over the phone and was told I was given the gift card in error. I was also recommended by a coworker to this site he was given a set of samples of parfum de Marley with other samples as well. I spent over 3 times as much as my coworker and received zero samples with my purchase made 2 days after my coworkers.

Horrible customer service

bought Amouage Lyric and there is no smell of rose and or just about anything and the projection is nall and void. like nothing and its gone in less then an hour. they claim authetic and of course parfume is final so no returns and to get a hold of them is imposable im just so angreee iv spent thousans of dollars with them and them saying parfume is reformaleted every year is not what this is. every review talks about rose and what prjection and silage that it has. this has none. tried for weeks to get threw to them with no succes. very disapointed will take my busness to other sites cuz i cant justify spending and not even being heard. im done!

***Edit*** Updated Dec. 4, 2021 After placing a negative review on Trustpilot on Dec. 2, 2021, a rep from Maxaroma finally reached out to me almost immediately! (I guess that's how to get their attention.) Had I not placed the negative review below I would probably still be waiting. Note that this product - Juliette has a gun - NOT a Perfume SUPERDOSE 3.3 oz 100 ml bottle of Eau de Parfum is a TESTER and I don't believe it's authentic. It didn't come in the retail product's box. The bottle is poorly shrink-wrapped with a plastic label rather than painted on like the retail product. The fragrance is heavily diluted and fades rapidly after a few minutes. The regular retail Superdose fragrance will last on the body for many hours (up to 2 days). Also, beware that if you have an issue with an order or want to return a product don't be surprised if no one responds to you until you put a negative review on Trustpilot. Then a Maxaroma rep will reach out to you. That's what happened to me. In Maxaroma's favour, they did gift me the inferior quality product I was trying to return for a refund since it would have cost them more in shipping charges than the product was worth. They wanted to give me a store credit, but I insisted on a refund. They did process the refund to my credit card and asked me to consider revising my review here. So I have. I will never buy from them again! They sell crappy knock-off products and no customer service until you complain publicly. Shame on Maxaroma!! *** End of Edit*** Have been trying for days to get Maxaroma to respond to my timely request to return an unsatisfactory item. I submitted the online “return request” a week ago and still no response. So I’ve emailed customercare at maxaroma.com, phoned the cust srvc (no answer) and left a message, and tried to “chat” with an employee through their “Live Chat” feature on their website. It’s not live, just a automatic scripted response to their limited questions. Nobody is getting back to me! They give customers 30 days to return a product with the RMA but they won’t issue the RMA! At the rate they’re not going soon it’ll be past the 30 days! Not my fault! I have never experienced such poor customer service in my life!!