Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comSep 28, 2022

Dear Customer, Thank you for bringing this up to our attention. According to our system, this is the order of events regarding this issue: -Your order was placed on 09/05, at that time we were offering a gift card for Labor Day. In the details about the gift card, we mentioned that it will be provided after 4 weeks since the date of purchase. -You sent us a claim request for this order, claiming that you did not receive your gift card yet, which makes sense since it is not a physical gift card, it will be an electronic gift card. -Your claim was rejected since that form is meant to report lost/stolen, or damaged packages. In this case your claim got rejected because it is not any of those cases. -It was explained to you once again that the gift card will be provided on the 4th week after the date of purchase. -We are going to provide all of Labor Day gift cards on 09/30 - 10/01. -Our gift cards do have an expiration date, however, if for some reason you would like us to extend the expiration date, we will listen to you and accommodate your request. I hope this brings a little more insight into what may have caused this confusion, but if you still have further questions, please send us a new email to [email protected]. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comSep 15, 2022

Dear Customer, Thank you for feedback. Please note that we are happy to provide the best service possible regardless of the situation. When it comes to an inconvenience such as the one you described, we would appreciate if our customers get in contact with us as soon as possible in order to find a solution with the utmost urgency. Our records shows that this package was delivered to the address you provided, which happens to be a freight forwarder. There's an insurance for this package and a signature of whomever signed for it. There is a protocol in place that we must follow in order to move forward with a replacement package, however, we were never notified of this incident. Please get in contact with us at: In USA: (844)-552-7662 Outside USA: (212)-204-0003 Customer Care: [email protected] Kind regards,

Response from Maxaroma.comAug 16, 2022

Hello, Regarding your claim, please be advised that we offer the option to have a shipping insurance with every order, should there a package get lost/stolen during transit, our only option is to send a replacement package. Our Insurance Department does require for our customers to provide us with a copy of the Police Report in order to proceed with a replacement package in a timely manner. This is done as a common practice not only for us but for the majority of insured packages in different companies as well. For further details, please visit the following link: https://www.maxaroma.com/shipping-policy.html We have a proven track record of solving similar issues once we receive a police report. Please send us an email to [email protected] and provide us with your order number to better assist you.

Response from Maxaroma.comJul 29, 2022

Hello, Thank you for bringing this up to our attention. There's a chance that your order was declined and the transaction's status shows a "pending", if this is the case, the funds should go back in about 3 to 5 business days back to the original form of payment. On the other hand, if the payment was approved, we could always find details about it, please send us an email to [email protected] with your full name, email address, the exact amount and method of payment, we'll investigate this issue and provide your more details regarding this order/transaction. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comMay 9, 2022

Hola, Le agredeciamos bastante que nos hubiera contactado antes de poner el comentario por aca. Por favor mandenos un email a [email protected] con mas detalles sobre su orden. Muchas gracias,

Response from Maxaroma.comMay 9, 2022

Hello, Thank you for your feedback. Regarding your order OR260285, please be aware that the payment for this order was declined and the funds were never captured on our end, hence, we were not able to process this order. If you think that this was a mistake, please send us an email to [email protected]. We would greatly appreciate it. Kind regards,

Response from Maxaroma.comApr 14, 2022

Hello, Thank you for your feedback. Please understand that we're not in control of production, we only make sure that our products are 100% authentic. The offer of $20.00 was merely done as courtesy, since we do not accept returns on international orders and you were aware of this, but still we wanted to keep you satisfied. Given the circumstances, we cannot offer a refund until we get the product back, which is why you were provided with a return label to send this item back to us. We will issue a refund, but we will have to get your item first.

Response from Maxaroma.comApr 7, 2022

Thank you for bringing this to our attention and please accept our apologies for the inconvenience. - We offer shipping insurance for all shipments using a third-party service, but every customer has the option at checkout to remove insurance protection before submitting the order. - The item you purchased was selling fast and because of a glitch in our system, it was oversold. We had to cancel some orders and fixed the glitch after that. A full refund has been issued to your account.