Maxaroma.comReviews of maxaroma.com

Very fast shipping !

Huelen un poco a señora das no las recomiendo a menos de 30 años

They initially got my order wrong bbut then I went to their live chat and spoke with James A and he made things right and was very pleasant. I would reorder from them again

Amazing choice! Fast response and polite service, thanks!

Siempre compro en Max Aroma! Quisiera encontrar mas productos pero reviso y estan agotados. Fuera de eso tienen un sistema facil para hacer compras virtuales.

I made my first purchase, but I ordered the wrong product, The only reason I gave 4, instead of 5 stars is because it was a difficult to find the return label. Even after emailing & chat, it took a bit to find it. Once I did it was a good experience. It was paid return mailing and I received my money back, as soon as they received the product. I then ordered the correct product, and it was smooth sailing. I received the order quickly and the product is wonderful.

I placed my order for an item that was in stock, and paid extra for shipping, on a Friday. I received my shipping information on Monday. After that is where things go funny, the shipping information stayed at "Ready for UPS" and was never received by UPS. About 3 days later I received an e-mail from their "Customer Care Team" stating not to worry, they contacted UPS and I should get an update soon, but if nothing changes to let them know by Monday, over a week after I placed the order. Surprise, surprise, no update so I reached out and they finally decided to overnight me a "new" bottle and would include a "gift". This is now on Tuesday, by Wednesday lucky enough the package has arrived. Unfortunately either they either repackaged and did not tape it shut, or UPS helped themselves to my package. Luckily I got my ordered bottle, with a few extras. To help ease my pain they also refunded me the cost of shipping and included a store credit. Appreciate the Customer Service, but disappointed in the initial experience.

My most important fragrance purchases, I’ve made with Maxaroma. (Meaning, my most expensive ones.) I’ve been a happy customer ever since the first purchase. Fantastic products. Great prices. Had a minor issue recently, but their Customer Service team did their best to resolve it. Will continue to make my most important purchases with Maxaroma. -Gabe