Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comFeb 18, 2023

Hello Dear Customer, Thank you very much for you review. We sincerely appreciate you business, but we would have also appreciated if you got in contact with us regarding this issue. As far as our records show, theres no attempt from your part about this package not being delivered. We did find that you interacted with our automated chat which provided you with details about your package. We also noticed that UPS has made three (or more) attempts to deliver this package as follows: 02/14/2023 11:13 A.M. The receiver was not available for delivery. We'll make a second attempt the next business day. Chicago, IL, United States 02/15/2023 11:38 A.M. We missed you again. A final attempt will be made the next business day. Chicago, IL, United States 02/16/2023 12:05 P.M. We missed you again. A final attempt will be made the next business day. Chicago, IL, United States 02/17/2023 12:22 P.M. Final Delivery Attempt Made The receiver was not available at the time of the final delivery attempt. Chicago, IL, United States In addition to this, we send automatic emails with your tracking number so that you can track your package at your own convenience. As you may understand, this package will be sent back to us, however, once it gets back to us, we could still send it back to your shipping address at no cost (this is done as a courtesy, typically we do charge a shipping fee to resend a package for this scenario). Please let us know if you need further assistance by sending us an email to [email protected]. We hope you enjoy the rest of your day! Maxaroma Customer Care Team

Response from Maxaroma.comFeb 17, 2023

Hola, Muchas gracias por su comentario. Lamentamos la falta de respuesta de nuestra parte. De acuerdo a nuestros registros, no tenemos ninguna información en referencia a emails, chats o llamadas de teléfono de su parte. No obstante, consideramos que si usted nos envió un email, existe la posibilidad que su email se haya enviado a nuestro spam. Si usted nos mando un email, por favor mándenos una copia a [email protected], vamos a investigar mas a fondo. Por otro lado, en referencia a su orden OR350116, USPS marco que fue entregado el día 13 de Febrero en Saint Cloud, FL. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405516902435564190871 Si usted en efecto aun no recibe su paquete, le recomendamos abrir un claim usando nuestra pagina web. Por favor vaya a su perfil, busque su orden, y hágale click en CLAIM. Nuestros agentes van a poder ayudarla lo antes posible. Si tiene alguna pregunta adicional, por favor no dude en enviarnos un correo electrónico a [email protected]. Que tenga un buen día, Maxaroma Customer Care Team

Response from Maxaroma.comFeb 18, 2023

Hello Dear Customer, Thank you for taking the time to write this review. Regarding the incident for your order OR345358, we received your claim about this order being lost/stolen. Please note that due to the nature, of this shipment, we do require a police report in order for our insurance department to proceed with a replacement package in a timely manner. In no way or form it was our intention to disrespect you or mishandle this case. On the contrary, we are doing everything in our power to get this solved as soon as possible. Moreover, just to review your response about a police report for this incident, you mentioned "I live in New Orleans and to get a police report is an act of Congress because we do not have a fully staffed department.". In addition to this, your complaint is also regarding our method of shipping, in this case you selected standard shipping for this package which our automatic system will select the best shipping method according to the price you paid for shipping. In this case the shipping fee was free, then again, we do offer an expedited shipping service for an extra fee at the moment of checkout. Please note that you are still on time to provide us with a police report so that we can move forward with this claim. If you have any further questions, please do not hesitate to ge tin contact with us by sending us an email to [email protected]. Have a beautiful day! Maxaroma Customer Care Team

Response from Maxaroma.comFeb 17, 2023

Dear Eric, Thank you for your feedback and I'm sorry for the inconvenience. The payment was approved when you completed your purchase, but it is currently being verified by the credit card issuer. After 2-3 hours, the transaction was not funded and was canceled by the Credit Card processor or your bank. We acknowledge that our automatic system failed to inform you about the decline of the transaction and we take full responsibility for this issue. We are working on this issue and anticipate a resolution within 72 Hours.

Response from Maxaroma.comFeb 13, 2023

Hello Dear Customer, Thank you for your comment. We received your complain about the pocket perfume you received regarding the performance of it. We explained that we actually refill out pocket perfumes straight from the retail bottle to avoid any mistakes. As you may be aware, we're not the producers/manufacturers of the fragrance you received. We only make sure that the fragrance you received is 100% authentic. We regret any inconvenience this may have caused but please note that this is typically how our customers try new fragrances; by purchasing a pocket perfume before committing to a full bottle. Then again, we cannot guarantee that you will like the fragrance itself. Please let us know if there's anything else we can assist you with by sending us an email to [email protected]. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comFeb 13, 2023

Hello Dear Customer, Thank you for taking the time to write this review. Regarding your order, our system shows that there was a formal complain and an investigation was done by UPS in order to find the whereabouts of your package. As of today, they have updated their tracking information and it shall be delivered during this week. https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZA566T00391490788/trackdetails We regret any inconvenience this delay may have caused, but please note that during that time our carriers were having difficulties in their sorting facilities which caused this issue. Please let us know if there's anything we ca do to remediate this issue by sending us an email to [email protected]. Have a wonderful day. Maxaroma Customer Care Team

Response from Maxaroma.comFeb 7, 2023

Hello Dear Customer, Thank you for your feedback. We would like to express our sincere apologies on behalf of our team. The item you requested is a special request (2 business days for handling time). We were expecting this item from one of our providers however this could not be arranged. Subsequently, We still kept trying to get this item from alternative providers but we did not get any luck on this one. As it was explained over the phone, we did our best to get this item on time but since we could not fulfill this order on time, we initiated a refund for the entire amount back to the original form of payment. We regret any inconvenience this may have caused but please let us know if we can assist you with anything else in the near future. Have a wonderful day! Maxaroma Customer Care Team

Response from Maxaroma.comFeb 3, 2023

Hello Dear Customer, Thank you for your feedback. We greatly appreciate all the details provided for this claim. According to our records, we never promised/mentioned that we're going to revert your gift card that was provided from our Black Friday promotion. If you happen to have some proof of us promising giving this gift card back, please forward it to [email protected]. Moving forward, we did send a link with our details about our Black Friday Promotion, for your own reference, please copy and paste the following link: https://omniform1.com/forms/v1/landingPage/61a57424f7860b001f9ed49f/637eddbda4a9a401d4b70bfa As you can see from the link: "What happens if I return merchandise: Applicable returns will be subtracted from the qualified submitted sales, and any gift card earned may be forfeited or the value reduced. Store returns or exchanges may cause the award to be delayed or forfeited."" On your order OR321746, we refunded the amount you paid for this order in full. We understand there was a promotion that we were supposed to give you two (2) e-gift cards for your order OR321746, however, if you return this order, we cannot give any gift cards since the transaction was reverted as a refund, again, because you returned the order. Please note that we do not revert any amount from any gift card(s) once it is used, this only applies to a gift card that we provide as part of a promotion. Moreover, we cannot provide a gift card if an order is cancelled/returned. It would be a different scenario if you actually purchased the gift card, if this is the case, then yes, we could revert the amount. Please let us know if we could assist you with anything else by sending us an email to [email protected]. Have a lovely day, Maxaroma Customer Care Team