Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comApr 6, 2023

Hello Dear Customer, Thank you for your feedback. Please note that the product you purchased is a body wash and technically once it has been opened we cannot accept a return for it. Moreover, please be aware that the body wash you received is not defective, your only complaint is about the scent of it which we cannot take responsibility for it. On the other hand, we are letting this brand know about the dissatisfaction you encountered about the scent of this body wash. We strongly suggest to inquire before buying a fragrance or any other product before buying, we cannot guarantee that you will like it but we will give you a little insight about how the product may perform. Should you have further questions, please do not hesitate to contact our customer care team. Have a great day! Maxaroma Customer Care Team [email protected]

Response from Maxaroma.comApr 6, 2023

Hello Dear Customer, Thank you for our review. We received your claim and we offer to send you a replacement package as soon as we acknowledged your claim. However, we did not receive a response from your part on time. Later on a follow up email was sent where we confirmed that we added a store credit to your account and you already used this store credit to make another purchase which you received in a timely manner. We understand that no one is free from suffering inconveniences however we do believe that our team is doing their best to take care of you, and we did by providing you with a store credit to your Maxaroma account. Please let us know if there's anything else we could do to assist you by sending us an email to [email protected]. Have a great day,

Response from Maxaroma.comMar 30, 2023

Hello Dear Customer, We sincerely apologize for this bad experience. As you may understand, we encountered an inconvenience in our facility and our 50 ml bottles that were part of the free gift was compromised. We received your confirmation about cancelling this order and our staff issued a full refund and provided you with an additional gift card to make amends for letting you down on this one. We could assure you that this is an extremely rare event and we will do our best to ensure that you are well taken care of. Sincerely, Maxaroma Customer Care Team [email protected]

Response from Maxaroma.comMar 30, 2023

Hello Dear Customer, We would like to extend our sincere apologies in regards to your recent experience. As you may be aware by now, we did suffer an inconvenience which affected our free gift of 50 ml bottles. In the end, we agreed to cancel your order and issued a full refund back to the original form of payment. In addition we provided you with a gift card as a small gesture to make amends for all of the trouble. We are saddened to hear that this may not be enough to repair your trust with us but please note that we're doing our best to fulfill orders coming from this brand. We hope you can give us a second chance and please let us know if there's anything we can do to assist you by sending us an email to [email protected]. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comMar 29, 2023

Hello, Thank you for taking your time to write this review. Regarding the incident we recently experienced, we sincerely apologize for not being able to fulfill your order of one 10 ml bottle plus a free gift of 50 ml bottle. As it was explained in our email, we did suffer an unfortunate event in which our 50 ml bottles were damaged, hence, we could not provide that as a gift. We did however, provide with 2 alternative options, (1) to send you a different kind of free gift or (2)to cancel the entire order and you would still received a gift card of $10. You chose the latter (2) and by now you have a gift card of $10 for your future purchase and a full refund for the original order. We understand that this may not be the best outcome but please note that we're doing our best to fulfill orders for this brand and unfortunately there was an accident in our processing facility. We regret that this incident tarnished your experienced with us but we will take care of you if you give us a second chance to make amends. Sincerely, Maxaroma Customer Care Team

Response from Maxaroma.comMar 27, 2023

Hello Dear Customer, We sincerely apologize for this inconvenience. According to the carrier, this package was successfully delivered to the address provided, however, we believe that it got stolen due to the evidence we have. Thankfully, this packages was insured agains loss, theft, or damage during transit and our representatives sent you a replacement package in a timely manner. By now you should have received your replacement package, please let us know how this item arrived and/or if you have any further inquiries. Kind regards, Maxaroma Customer Care Team [email protected]

Response from Maxaroma.comMar 17, 2023

Your feedback is appreciated. Our customer service team is striving to find a resolution for the issue. We identified a defect in the Free Gift Bottle and notified you within 14 hours of placing your order. 77 Free Bottles were dispatched to customers, however some of the bottles that had not been identified as defective were included in the shipment. This issue was reported to all customers, including yourself. As a courtesy, we offered a full refund + $10 E-Gift card or 2 x 5ml bottles with an approximate retail value of $80 - $95. The original bottle included in your order was priced at $95. We apologize for any inconvenience caused. Proper checks should have been done before the bottles were offered as Gifts with purchases.

Response from Maxaroma.comMar 20, 2023

Hello Dear Customer, Thank you for taking the time to write this review. Please note that this document is needed as per our Insurance Department request. Also we do mention in our shipping policy about this requirement in order to provide you with a replacement package. https://www.maxaroma.com/shipping-policy.html In addition, our representatives are taking care of you by providing you with a replacement package as soon as we receive a copy of your police report. Please note that failure to provide our Insurance Department a copy of your police report may result in delays/cancellation of this claim. If you need further assistance, kindly, send us an email to [email protected]. Kind regards,