Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comJun 7, 2023

Hello Dear Customer, Thank you for your review. According to your claim, there was a missing item on your package which raised our concern and we initiated an investigation immediately. After a thorough investigation from our insurance department and the carrier themselves, we could confirm that there was no tampering of the shipping box. Moreover, we provided the footage of the exact moment when your order was packed showing all of the items being prepared for shipping. In addition, we weight every single box confirming the contents of the box based on the size and weight of the shipping box. This measure is also taken by the carrier during their sorting process. All in all, because of the evidence that was carefully collected, our insurance department denied your claim about a missing item. We hope that this brings an insight of how our insurance department handles investigations related to missing items. In rare instances we do make a mistake by not sending an item with an order which is a human error, however, in this case there was no mistake from our part. If you need further assistance, please send an email to our customer care team at [email protected]. Have a great day!

Response from Maxaroma.comMay 26, 2023

Hello Dear Customer, Thank you for leaving a review on your recent purchase. Please note that the items ordered were three different 5 ml pocket perfumes. Our quality control team will always refill the requested fragrance straight from the retail bottle to the decant 5 ml bottle. By doing so, we leave no room for mistakes which means that the fragrances you received are 100% authentic. As you may be aware, our sales on pocket perfumes are final and cannot be returned, then again, we would have appreciated if there were some form of communication prior to this review. There's no history of email, chat or phone call(s) related to this case. Our customer care team is available seven days a week via phone, chat, email from 10 AM until 6 PM (EST). We hope you a great weekend! Maxaroma Customer Care Team [email protected] (212)204-0003

Response from Maxaroma.comMay 10, 2023

Hello Dear Customer, We appreciate the time you took to post this review. According to our records, there's no indication of any form of communication from your part complaining about an order and/or our service. Then again, if you have any discomfort, we would appreciate it if you could send us an email to [email protected]. Have a great day!

Response from Maxaroma.comMay 15, 2023

Hello Dear Customer, Our sincere apologies for nt being able to stop this package on time. On the day we were notified to stop this package we got in contact with the carrier and explained the importance to stop this international shipmen. We were advised to stay put and wait for a confirmation via email and it was our mistake to not follow through. As of this moment, we're working on a return label and you shall be contacted by one of our representatives so that you could return this package at no extra cost. Once we confirm the return as completed, you shall receive a full refund for this transaction. We understand that this was such a huge inconvenience for you but we're trying to make amends for all the trouble caused if you allow us. Please expect an email from one of our representatives in regards to this matter. Sincerely, Maxaroma Customer Care Team

Response from Maxaroma.comMay 10, 2023

Hello Dear Customer, Thank you for your review. In regards to the item you purchased, please note that we source this line from the distributor for this brand in the United States. All of our inventory is 100% authentic and verifiable. Our commitment with our clientele is to make sure that every single bottle is authentic but then again if for some reason there needs to be a return for it, we accept them and provide a return label. Our system indicates that we provided you with a prepaid return label, and we're awaiting your return for a refund. Please let our customer care team if you need further assistance. Have a great day!

Response from Maxaroma.comApr 13, 2023

Hello Dear Customer, Thank you for writing this review. A few days ago we received your complaint in regards to the performance of the fragrance you received. We understood your concern and made remarks about the authenticity of the product that was ordered. Moreover, we sent you a prepaid return label and offered a special price on your next purchase. As of now, we have already issue a full refund (back to the original form of payment) for the item that was returned. We will forward this issue to the manufacturer but please note that we're not responsible for any changes in the formulation (if any) of a fragrance. Our duty is to verify that you are receiving an authentic fragrance and if you are not satisfied with your purchase, you are more than welcome to return it for a refund, as it was in this case. We hope you change your mind in regards to our company and please let us know if we can assist you with anything else in the near future. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comApr 13, 2023

Hello Dear Customer, Thank you for taking your time to write this review. We received your complaint in regards to the delay with your package on a Sunday and we replied on the same day. We tried to get in contact with the carrier but could not get a hold of anyone on their end. Your package was being held at their station for a pick up, subsequently they tried to make another attempt but this package was refused, according to the records from the carrier. Eventually this package got returned back to us and we already issued a full refund back to the original form of payment. We also followed up by sending you an email in regards to this matter but we never got a response from your part. Please understand that we're doing everything in our power to assist you should there by any inconvenience. We hope you reconsider your vision in regards to our service and please let us know if we can assist you with anything in the near future. Have a beautiful day,

Response from Maxaroma.comApr 10, 2023

Hello Dear Customer, Thank you for taking the time to write this review. We're saddened to hear that your are not satisfied with this purchase. Please note that all of our inventory is 100% authentic since we source this house from the authorized distributor for this brand in the United States. Our best guess is that you are finding a difference in the performance for it due to a different batch/production year. We will always do our best to carry the most up to date batch but we cannot guarantee if there is a reformulation for a fragrance. Please send us an email to [email protected] in order to proceed with a return for this bottle. One of our representatives will take care of you. Kind regards, Maxaroma Customer Care Team.