CRG De M.
SCAMMERS AND LIERS!
SCAMMERS AND LIERS! Horrific Experience - Refund Nightmare This has been an absolute nightmare of an experience! I signed up in July 2023, and within less than 24 hours, I realized it was not what I expected. So, naturally, I requested a refund, and I was initially told that a refund was guaranteed within the first 3 days. But that's where the nightmare began. Two weeks went by, and there was no refund, just empty promises. Then, they insisted I have a meeting with Joseph, who attempted to upsell me on another course despite my clear request for a refund. Two more weeks passed without any response. Frustrated, I tried to email them multiple times, but every email went unanswered. When I joined the Discord channel to voice my concerns, I got BANNED, which was incredibly unprofessional. After a long struggle, someone else from the company finally got in touch, insisting I have yet another phone call with Joseph Reluctantly, I agreed. He promised the refund and even sent an email with proof that the refund was being processed, dated September 2023. I have this phone call recorded as proof! It's now been a series of unanswered emails and messages. They are unresponsive on Instagram as well. It's unbelievable! It's not just me; check other 1-star reviews, and you'll find a pattern of denied refunds. This is a complete scam, and I'm furious about the whole ordeal. WHAT A NIGHTMARE! I JUST WANT MY MONEY BACK Update 14th November. Still no update, Joseph doesnt reply to any of my emails. I am still waiting Update 11 December I was asked to verify my experience and prove my case. I have been verified by Trust Pilot and showed my proof about this issue As it stands, no one is replying to my emails, i am still in the dark about this and i still have not received my refund **In reply to your answer, 5 calls is a complete lie. I had 2 calls with one of your representatives and in both i was promised my refund. This has been on going since day 1 where i have been begging for my money back. I can understand it takes time, but not this long. The very least that should happen is communication from the rep that i spoke to. Not a single reply from him at all - what else am i meant to think?
Response from Mawer CapitalNov 16, 2023
Dear Claudio, We appreciate you taking the time to share your feedback. We're genuinely sorry to hear about the experience you've described, and we understand your frustration. Upon investigating your concerns, we found that the refund was processed and issued to the original purchaser, your business partner, in accordance with our refund policy. We understand there might have been a miscommunication regarding the refund process. Additionally, our records indicate that our team has made considerable efforts to address this matter with you, having engaged in five separate calls to find a resolution. We take pride in our commitment to customer service and wish to ensure that the situation is represented accurately. It appears there might have been some confusion as the refund was completed per the initial payment arrangement. To expedite resolution, we recommend reaching out to your business partner directly, as they should have received the refunded amount. We take customer satisfaction seriously and strive to ensure clear communication and resolution in all situations. We regret any inconvenience caused during this process and are here to assist you further if needed.


