mavigadget.comReviews of mavigadget.com

Response from mavigadget.comApr 1, 2025

We're really sorry about your Mother's Day gift situation and understand how disappointing this must have been, especially for such a meaningful occasion. We've actually confirmed your order was delivered shortly after you submitted your review. The customs processing in your country took longer than we anticipated, which affected the delivery timeline. While this was outside our direct control, we should have set clearer expectations about potential international shipping delays. We've reached out to you privately to make sure everything is working well with your product and to see how else we might make this right. Your feedback helps us improve, and we value you as a customer despite this frustrating experience. We hope the gift brings joy to your mom even if it arrived later than planned, and we understand how difficult this time must be after her recent loss.

Response from mavigadget.comOct 25, 2024

We appreciate your feedback and would like to clarify the situation. The product you ordered was listed as non-returnable, with detailed size and usage instructions available prior to purchase. Despite this, we offered you the option to return it for a full refund. We understand your concerns about shipping costs, but as a marketplace, we must balance fairness to both our customers and sellers. We strive to resolve issues promptly and provide clear communication, as reflected in our email exchanges. While we can't satisfy every situation due to varying complexities, we are committed to assisting our customers as best as we can. We value your input and are continuously working to improve our services.

Response from mavigadget.comJul 22, 2024

We assume this is a fake review. We do not recognize this buyer, as they did not provide an order or email number regarding the order. We contacted Trustpilot about this, but it seems they do not care about fake reviews. We would be more than happy to respond to the customer if they provide their order number.

Response from mavigadget.comOct 25, 2024

Thank you for your feedback. We understand your concerns, and we’d like to clarify the situation. During the shipment, the customer requested a cancellation. The product was in transit internationally, and despite the complexities, we tried to manage the process. However, the customer communicated directly with the carrier to return the item before delivery. Unfortunately, this led to confusion, and the product's location became unclear. As a marketplace, we rely on accurate communication between all parties involved. The breakdown in communication at this stage was beyond our control. We apologize for any inconvenience caused and are committed to improving our processes. If you have further questions or need assistance, please contact us directly. Thank you for your understanding.

Response from mavigadget.comJul 22, 2024

We assume this is a fake review. We do not recognize this buyer, as they did not provide an order or email number regarding the order. We contacted Trustpilot about this, but it seems they do not care about fake reviews. We would be more than happy to respond to the customer if they provide their order number.

Response from mavigadget.comNov 23, 2023

As an international marketplace, different shipping and processing times are a part of our operations, especially for orders spanning different countries. When the issue with your order was raised, we took steps to resolve it in your favor, offering a free return and a free replacement for the lighter. Despite this resolution, we note your decision to keep the original item and your choice to express your dissatisfaction through a negative review. Als internationaler Marktplatz sind unterschiedliche Versand- und Bearbeitungszeiten ein Teil unserer Geschäftstätigkeit, insbesondere bei Bestellungen, die verschiedene Länder umfassen. Als das Problem mit Ihrer Bestellung aufgetreten ist, haben wir Schritte unternommen, um es zu Ihrem Vorteil zu lösen, indem wir eine kostenlose Rücksendung und einen kostenlosen Ersatz für den Feuerzeug angeboten haben. Trotz dieser Lösung nehmen wir zur Kenntnis, dass Sie sich entschieden haben, den Originalartikel zu behalten und Ihre Unzufriedenheit in Form einer negativen Bewertung zum Ausdruck zu bringen.

Response from mavigadget.comSep 13, 2023

Our tracking information indicated that your order was successfully delivered. In cases where a customer claims the package has not arrived, we take it very seriously. We understand that sometimes items may not reach the customer for various reasons beyond anyone's control. To ensure we handle such instances accurately and fairly for both the buyer and the seller, we ask for a letter from the local post office confirming non-delivery. Unfortunately, we haven't received such a document from you despite multiple communications. Please understand, if we were to issue refunds for every claim of non-delivery without verification, even when tracking shows the order as delivered, it would jeopardize the sustainability of our platform. This platform aims to create a safe and reliable environment for both sellers and buyers. When refunds are issued without adequate proof, it not only impacts our operations but also unfairly penalizes sellers who provide unique and valuable products. We are very keen on resolving this issue to everyone's satisfaction. If you could obtain the letter from your local post office, we can move ahead with investigating your case in a more targeted manner. Thank you for your understanding and cooperation. Best regards, Unsere Sendungsverfolgung hat angezeigt, dass Ihre Bestellung erfolgreich zugestellt wurde. In Fällen, in denen ein Kunde behauptet, das Paket sei nicht angekommen, nehmen wir dies sehr ernst. Wir verstehen, dass Artikel aus verschiedenen Gründen manchmal nicht beim Kunden ankommen können, die außerhalb unserer Kontrolle liegen. Um solche Fälle genau und fair für Käufer und Verkäufer zu behandeln, bitten wir um ein Schreiben des örtlichen Postamts, das die Nichtzustellung bestätigt. Leider haben wir ein solches Dokument trotz mehrfacher Kommunikation von Ihnen nicht erhalten. Bitte haben Sie Verständnis dafür, dass, wenn wir für jede Behauptung einer Nichtlieferung eine Rückerstattung vornehmen würden, ohne dies zu überprüfen, selbst wenn die Sendungsverfolgung anzeigt, dass die Bestellung zugestellt wurde, dies die Nachhaltigkeit unserer Plattform gefährden würde. Diese Plattform zielt darauf ab, eine sichere und zuverlässige Umgebung für sowohl Verkäufer als auch Käufer zu schaffen. Wenn Rückerstattungen ohne ausreichende Beweise ausgegeben werden, wirkt sich dies nicht nur auf unseren Betrieb aus, sondern bestraft auch unfair Verkäufer, die einzigartige und wertvolle Produkte anbieten. Wir sind sehr daran interessiert, dieses Problem zur Zufriedenheit aller zu lösen. Wenn Sie das Schreiben von Ihrem örtlichen Postamt erhalten könnten, könnten wir mit der Untersuchung Ihres Falls in einer gezielteren Weise fortfahren. Vielen Dank für Ihr Verständnis und Ihre Zusammenarbeit. Mit freundlichen Grüßen,