I have been working with Maverick Payments for years and their tech support is the best in the business. My latest experience was with Oscar Portillo, when his instinct said it wasn't a Maverick issue, he went above and beyond to consult with his team to verify, and offer a path forward. It is those little extras that make the difference!
MP
Michele P.
Enrique was patient and stayed on the…
Enrique was patient and stayed on the phone with me until my problem was fixed. He reached out to his supervisor William and he went above and beyond for me
Micky
Response from MaverickpaymentsAug 17, 2026
Thank you for sharing your experience! We're delighted to hear that Enrique provided the patience and support needed to see your issue through to resolution.
Going the extra mile for our partners is what we strive for, and we're especially pleased to hear that Enrique and William worked together to make sure you received the help you needed. We'll be sure to share your kind words with both of them.
Thank you for choosing Maverick Payments. We truly appreciate your trust and look forward to continuing to support your business.
CO
Cole
Great Experience with Merchant Portal Support
I had a great experience working with Noel. I reached out with questions about why RDRs were suddenly appearing in our merchant portal, and Noel clearly explained why they were showing up and walked me through how to use the filters to manage them. Noel also gave me a better understanding of the dashboard and quickly helped resolve an issue I was having with uploading paperwork.
Noel was patient, knowledgeable, and made everything easy to understand. Excellent customer service from start to finish. I really appreciate the support and would definitely recommend this company to other businesses.
Response from MaverickpaymentsAug 5, 2026
Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a great experience with Noel. Providing excellent service and support is always our goal, and feedback like yours means a lot to us. We appreciate your partnership!
KR
Khaled R.
David helped me a lot and was very…
David helped me a lot and was very helpful throughout the process. I really appreciate his support, patience, and professionalism. I would definitely recommend him.
RW
Rafael W.
They made it ALL BETTER
Thank you, Bryce, for all your help. Zen Payments was on top of my issue more so than the bank. Bravo for your help and always reaching to make sure I was happy with your services.
Response from MaverickpaymentsMar 4, 2026
Dear Valued Merchant,
We apologize for the inconvenience. After internal escalation and additional review, we have resolved this matter. As a result, the previously held funds have now been released.
We trust this addresses your concerns, and we appreciate your patience throughout the review process.
EN
energybill
They have been incredibly great to deal…
They have been incredibly great to deal with. I can get things done quickly 24/7 even Holidays.
All departments-support, technical, underwriting, etc are super responsive
BH
Bill H.
Best Acquirer I've ever dealt with!
I am an ISO and have been in the credit card processing Industry for over 20 years. Maverick is by far the very best acquirer that I have ever used. I first started using them because they board Ticketbroker Merchant accounts and when I noticed and appreciated how great their entire service is including swift Communication, Underwriting, Support, Risk, etc. are I now board all my Merchants with them.
Response from MaverickpaymentsApr 26, 2024
Thank you, Bill! We appreciate your feedback!
MA
Mohamed A.
Look no further than Maverick.
As the proud owner of a thriving CBD e-commerce brand, finding the right payment processor was crucial for our business, and Maverick has proven to be an absolute game-changer. From the swift onboarding process to the impeccable service and cutting-edge technology, Maverick has exceeded our expectations in every aspect.
The onboarding experience with Maverick was remarkably quick and painless. They guided us seamlessly through the setup process, ensuring that our CBD business was up and running in no time. Their team's expertise and commitment to streamlining the onboarding process made the transition smooth, allowing us to focus on growing our brand.
One of the standout features of Maverick is its dedication to ensuring PCI compliance. Dealing with CBD products requires a secure and compliant payment processing system, and Maverick went above and beyond to ensure that our transactions are safe and meet all industry standards. This commitment to security has given us and our customers peace of mind, establishing trust in our brand.
Competitive pricing is crucial in the e-commerce world, and Maverick also delivered on this front. They provided us with a pricing structure that beats many other providers in the market and offered a rate match from another provider. This level of flexibility and willingness to work with their clients sets Maverick apart as a partner who truly values the success of our business.
The dashboard and technology offered by Maverick are nothing short of exceptional. The user-friendly interface of their dashboard provides us with real-time insights into our transactions, allowing for informed decision-making. The advanced features and analytics available through their technology have proven invaluable in optimizing our payment processes and identifying areas for improvement.
Perhaps the most noteworthy aspect of our experience with Maverick is the VIP service they consistently provide, spearheaded by Maurice Griefer, Chief Revenue Officer. Maurice is not only responsive and knowledgeable but is also genuinely invested in the success of our CBD e-commerce brand. It's evident that under Maurice's leadership, Maverick understands the unique challenges of the CBD industry, and his personalized approach sets them apart from other payment processors.
In conclusion, Maverick has proven to be an indispensable partner for our CBD e-commerce business. From the swift onboarding and PCI compliance assurance to competitive pricing, advanced technology, and VIP service, Maverick has exceeded our expectations on every front. If you're in the CBD e-commerce space and seeking a reliable, efficient, and customer-focused payment processor, look no further than Maverick. They are, without a doubt, a game-changer for our business.