MaverickpaymentsReviews of maverickpayments.com

Signed up with Maverick at a 100k average monthly volume with a 10% reserve. They saw ALL of our files many times ,they were aware of our processes and business and they agreed to work with us at a 10% reserve, which we've accepted. Exactly 2 weeks upon processing they send us a message saying that the risk team SUDDENLY got scared of the volume and risk and will put a 50% hold on our account. Mind you, we didnt get ANY chargebacks with them and had zero problems. They knew exactly how our business model worked WAY BEFORE we signed up with them. My gut believes that they agreed to do 10% just to get us locked in and then raised to 50% because we have no other choice. The onboarding was smooth and easy, YES, but we got hammered pretty fast and easy as well.

The length of time it took from signup to getting approved should have been my red flag, unfortunately i was too busy to notice this until i started processing and they have held on to my funds with no reason or communications to me. Do not deal with maverick or startmerchantservices. They are not reliable and have shady dealings when it comes to processing. They will debit you for every batch you process with outrageous fees. You will never get the value for your payments. too high fees and shady modes of processing payments is very bad for small businesses.

Why they have considered my business high risk , i am yet to understand. Worse, they wont pay out your funds and will even tell you they are not holding it almost after 5 days of taking a customer payment. very horrible service for any serious business owner. I switched to NorthamericanBancard and they are the best with next day funding. stay away from any dealings with maverick.

WORST COMPANY I EVER HAD! I suggest not to signup with this company unless you ok with them keeping money to prevent chargesbacks, i had 6 moths with them doing great, i agreed to do reserved since i have no issue before just a regular chargesback below 15$ around 2-6 disputes a month out of 1,000+ transactions a month. on the 6 month doing about 40k a month i request to release my reserved amount which is about 12k, they denied it saying that i don't meet the history transaction. HOW ? chargesbacks were below 6 for the last 6 months doing1k+ transaction, i provided documents like bank statements so they can verified i have funds in my account for any chargesbacks, also they don't take chargesback fees from reserved, they keep taking charges back at the end of the month from your bank account. Since they denied multiple times at 6 months of been processing with no issue, customer service said i have to wait until i get no disputes in order to release reserved funds, which is fine, but the issue comes i need to refund a customer but i CAN"T and they CAN'T do it either because my account is closed, NOW I WILL GET A DISPUTE because i can process refund anymore, now they will keep holding my money until i get 0 disputes. AGAIN, DO NOT Sign Up worst company i ever had, 2 business and this one was the worst, agent who took my application was kind and great customer service, i hope he work with another company, now im very working with another company no reserved, less % and my company is high risk but maverick deff was a bad experience.