Maven ResearchReviews of maven.co

I used to have good experiences working with Maven but of late they are letting themselves down vs their competition. Firstly it takes a while to get paid following survey completion, longer than other research companies. Then if that wasn't frustrating enough, after they pay you they can email you a few weeks later to say your answers werent up to scratch and they reverse the credits, which means the next survey you complete you won't get paid for, the money will be used to take your credits from negative back to zero. Why not QA responses to surveys prior to payment, you have sufficient time given how long it takes to receive payment. I haven't experienced any other research company payout then try and claw it back. Paying out you would assume means they are happy with your responses! You need to change this process, it puts people off working with you. @Maven - your reply below speaks volumes, you've acknowledged you do this, it undermines the trust between you and your panel of experts, why would we work with you when there's a risk of you trying to claw payment back weeks after payment is made. I would like my credits refunded (I won't do anymore work for you until that's the case which means you won't get the negative credit balance set back to zero, there's an irony there) and you to put better processes in place that involve checks being made prior to payment, not afterwards. That way everyone is clear.

Gift card sent via yourdigitalreward is not working

Terrible company, not transparent. In one case, they actually took away money they had already paid due to vague claims that the responses had not met company standards - even though those responses had already passed reviews. Edit: Here you see, in their response, more vague responses that are completely meaningless. They are not a trustworthy company and I'd advise any potential consultants and client companies to steer clear.

I have talked to Maven about problems multiple times with no resolution, and then I got this request for feedback. I received no reply from the last service email I sent with questions and follow-up. Web apps are glitching and slow. Not even close to my background for some of the requests I received. The payment link is hidden, and the payment costs(!) if the amount is small. I work with a number of other consulting companies, and Maven may not be worth the effort.

I'm an expert for GLG, Guidepoint and Third Bridge - all professional outfits. Maven claims to do the same thing but in a whole year I had zero consults and about 50 'invitations' for surveys that didn't work. Given that I get about 3 consults a week from my other networks, not a single one in a year from Maven makes it look like a scam. When I told them they were unprofessional and to delete my account, they did just that. No attempt to engage at all to see the problem. Not sure what model it operates, but it seems to be a scam.

Seems like a scam, I filled out a survey TO THE END, watching the videos and responding, only to get this: We appreciate your willingness to accept the invitation to consult. While you might be an expert in the field of this research topic, your responses did not match the specific qualifying criteria set forth by our client. Or, they already reached the maximum number of qualifying respondents for that expert segment for which you were invited. We hope in the future you are able to qualify for a different project. THAT'S AFTER I WASTED 15 MINUTES OF DOING THE SURVEY!!!!!

We hired Maven for a challenging expert profile. While other companies were honest that their network had limited qualified experts and offered to first check, Maven was confident boasting a network of millions of professionals. Weeks passed and there were no qualified experts, but they told us they would have to charge to implement the screener as we had written it. Awful customer service, poor product experience (it takes 10 minutes to work through each profile to evaluate whether they fit requirements), and they outright misled us. Don’t waste your money with Maven, in our experience their competitors are all superior and are honest.

It took an extremely long time from conducting the research to getting paid and getting paid in the end was a gift card rather than money. Hard work for little reward in the end, I spent even more time chasing the compensation than I did filling in the survey and the time on the survey wasn't short. It's a lot of effort to get paid. It feels they put up barriers to avoid paying people.