Mattress WarehouseReviews of mattresswarehouse.com

Mattress warehouse charges you without consent This review is for the Mechanicsburg, PA store. I completed a comfort exchange in early May. I was charged an additional $1300. They charged my card again last week for the same amount. We didn’t even step foot in the store. We addressed the store and it has been 3 days and nothing. We had to cancel my credit card and file a duspute with the credit card company. What kind of shannigans is going on with this company? Despicable!

I cannot express enough my dissatisfaction with my experience with purchasing a Kingsdown mattress at Mattress Warehouse in Lansdale. In our initial experience Paul was very helpful and did not pressure a sale. He walked us through the Bed Match system. Had us do our thing and guided us based on its recommendations. We settled on the Kingsdown Sunham Plush mattress was the best for us. The delivery was reasonable and we were excited for the mattress. Mattress Warehouse has a 120 day trial where you can pay to destroy the mattress if you don’t like it, don’t recall the exact amount but around $125. We honestly never expected to have to pursue this option but surprisingly we hated the mattress after 30-60 days. We didn’t choose to pursue the replacement until close to the 120 days as they kept assuring us the mattress would break in. They do require you to use the new mattress at a minimum of 30 days before taking them up on their Comfort Guarantee. We went back to the store to discuss the Comfort Guarantee and our options. They had made it clear that the new mattress would have to cost more than the original. The mattress we received net weight filling was about 9lbs different from the floor model. We felt duped and wanted some sort of expectation because of this to make things right. That is not what happened. We let Paul know, he said he would contact his management and Kingsdown. He told me I should expect a call from Kingsdown. They assured him all mattresses go through a QA process and it “met” their testing or passed the expected thresholds. I waited a week and never received a call from Kingsdown, which was shocking. I then asked to get a call from Mattress Warehouse. Paul said he would try. I again received no call. I went back to the Lansdale store to express my concerns and displeasure. He had an email supposedly promising to call me. He offered to let me read it but at this point I simply express how disappointed I was. Asked what if anything they would do around the mattress disposal fee for the replacement or ideally covering one or both. He called Joe (his manager) in front of me. I was unable to speak to him myself but he asked if there was anything they would do. Not as enthusiastically or emphatically as I would have wished but he did at least call. Joe said they will do nothing and that we are lucky if they will authorize it that we can even do the comfort guarantee process. We did decide that it was not worth the fight and we would just warn others via reviews. I expressed this fact to Paul so I’m sure it won’t be a surprise to him if he reads this. We ended up going with a Simmons Beauty Rest Series three. My wife’s back pain and my shoulder pain magically disappeared almost completely the first night and I feel amazing ever since the switch. I’m glad they at least did the exchange they guaranteed but with the filling discrepancies I feel I was duped. In addition, we had to wait about two weeks after we paid for the comfort guarantee money which was around 750 dollars to get the new mattress. The absolute least they could have done was get it for us the next day. Mattress Firm for everyone’s knowledge has similar guarantees but there is no monetary limits on the new mattress. You can get a cheaper or more expensive mattress. You will either be refunded or pay the difference. There is also no mattress disposal fee. Finally, they get you the new mattress the next day. I wished I had shopped around more. Mattress Firm’s price was equivalent to Mattress Warehouse but I apparently would have had way less of a stressful experience. Based on my chats with I think, Ron at the King of Prussia store, I believe I either would have received phone calls or would never have felt it necessary as they would have done everything to ensure we had a mattress we loved. I don’t recommend Kingsdown first and foremost. Mattress Warehouse’s management team should be ashamed of themselves. Go to Mattress Firm or some other retailer. Buyer beware.

Be careful when buying from The Mattress Warehouse South Africa! I recently bought two mattresses from them, and they took my payment even though the mattresses were not in stock. When I called to follow up, I was told they had to manufacture the mattresses — something that was never mentioned when I placed the order. It’s now been 15 working days, and I’ve received no communication or updates. No one from management has reached out, and I’ve had to keep phoning them myself to find out what’s going on. I’m extremely disappointed with the lack of transparency, poor communication, and bad customer service. If you’re planning to order from them, make sure to confirm stock and delivery times before paying — because once they have your money, you’ll be the one doing all the chasing. #MattressWarehouse #BadService #CustomerServiceFail #SouthAfrica #DisappointedCustomer #PoorCommunication #BuyerBeware

What Went Wrong This Time: I purchased two mattresses and two mattress protectors from Mattress Warehouse in Gainesville, VA. The salesperson was friendly at the time of purchase, but once the sale was complete, the customer support disappeared. The mattress was far too firm, and the required mattress protectors (advertised as cooling) actually trap heat and moisture, making sleep uncomfortable. When I tried to follow up about the protectors, I was told they were non-returnable, even if unused. I asked if I could return them with a restocking fee or receive store credit and was met with a flat refusal. I was also told I would receive a follow-up call about the mattress concern, and no one ever called back. How This Company Can Improve: • Be more transparent at the time of sale about your no-refund policy and the limitations around the comfort guarantee. • Offer realistic product descriptions, especially for items like mattress protectors that are required but non-returnable. • Train staff to follow up when promised. A simple phone call goes a long way in showing that you stand behind your service. • Allow a one-time return or restocking fee. I’m not asking for anything unreasonable. Just a fair solution for products that didn’t live up to expectations. I won’t be returning to Mattress Warehouse, and I recommend that other shoppers do their research and compare return policies before committing.

I placed an order on May 7th. I just got off the phone with customer service and was told it could take up to 4-5 weeks for delivery. WOW. On their website suggest that they could have this order processed in 2-5 days. It seems this company is not looking for repeat business. I feel I made a mistake.