Nora L.
Great company; good communication
Delivery was a little slow, but it got there in time for the installation. Turned out to be the wrong part. Katie was easy to work with to get an RMA number and return it.
Matrix Solutions, Inc is a value-added solutions provider focused on delivering state of the art technology products, services, and solutions to government and commercial entities. Founded in 1999, we have developed a core competency that focuses on data center management; specifically kvm switching, remote power management, serial console management, and data center infrastructure management. Our goal is to provide each client a solution that is customized to the exact specification and unique environment they may face. Matrix's technical scope and capabilities offer a single-source for your IT goals. With a complete portfolio of hardware, software and services, Matrix Solutions can help you at every stage – from planning to implementation to ongoing management.As a small business we take great pride in our ability to service our customers in a timely manner. We realize that the price of implementing a solution is very important to our customers; we also realize the relationship and trust we develop with our clients is just as important. We have repeat clients for a reason, great pricing with great service. No matter the size of your organization or solution, we handle all of our customer requests with same amount of attention and detail.Fast FactsCertified Woman-Owned Small BusinessFounded 1999GSA Schedule: GS-35F-0381X
Matrix Solutions Inc. (matrixsolutionsinc.com) has 16 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Nora L.
Delivery was a little slow, but it got there in time for the installation. Turned out to be the wrong part. Katie was easy to work with to get an RMA number and return it.
MesaGuy
Communication is excellent. They confirmed what might be an atypical order. Carried it out, in less time than advertised. (The advertised lead time was long, but written; their actual time to deliver was much less than that.) Their website search function worked well, though they did have an error on one of their website on the pictures, but the description was correct. I pointed this out to them, and they fixed it immediately, and the correction was live on their site the next day, that is responsive (and errors happen). For people, its how it goes after a nit that matters, these people seem to get that and work hard and professionally to do business. I am buying again.
Response from Matrix Solutions Inc.Feb 24, 2025
Thank you so much for your review! We always strive to provide clear communication and excellent service, and we are glad we were able to deliver ahead of schedule. I appreciate your understanding regarding the website error and am happy that it was promptly addressed. Thank you for your business. We look forward to working with you in the future!
Daniel Q.
Very knowledgeable and helpful staff. Products are A+
Response from Matrix Solutions Inc.Jan 27, 2025
Thank you very much! We are glad everything worked out.
Bert D.
The Matrix team was wonderful. While the product required a long build to order time (which was a disappointment as their website stated ready to ship tonight), Matrix communicated status in time way. And the product was exactly what I expected and was delivered a few days ahead of schedule
Response from Matrix Solutions Inc.Jan 10, 2025
Thank you so much Bert! It was a pleasure working with you.
Rick L.
Fast service - great prices and great quality - really appreciate you guys
Michael L.
Great service and received exactly what I asked for. I
Kathleen S.
Great customer service!
Deric T.
It came way longer than it should I ordered one from Amazon it came in two day your took two weeks not very happy about it
Response from Matrix Solutions Inc.Oct 30, 2024
We sincerely apologize for the delay in delivering your order. We understand that timely delivery is crucial, and we regret any inconvenience this may have caused you. We are looking into this issue to ensure our shipments go out in a timely manner.