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I reached out to them to return an…
I reached out to them to return an unopened item 6 days after delivery, and they entirely ignored my request. Stay away from them if you ever may need to return the item you are purchasing.
Response from Matrix Solutions Inc.Sep 21, 2026
Majidi - I am sorry to hear that you are frustrated with your experience. However, after reviewing our records and having our entire team search our email correspondence, we have been unable to locate any request from you regarding a return. The correspondence we do have from you, in which I was personally corresponding with you, relates to your website account and questions about the status of your order prior to shipment. I responded to those inquiries and provided you with your estimated shipping date. We take return requests seriously and would have been happy to assist you had we received one. If you would still like to return your product, please contact us directly at 1-800-217-8085. Katie



