Matco ToolsReviews of matcotools.com

Was billed and paid for item Matco stated was a 3rd party seller for them. Have never received item and Matco claims they do not know tracking or how to handle. It is a part sold through Matco and they will not help. Simply terrible service. Had to file a claim through credit card. Will never buy another Matco product.

Truck partially blocking 1 of the Clarksville, TN suite entrances on Wilma Rudolph Blvd 12/14/23. I can also provide picture proof.

I will never buy Matco tools again. My tool truck guy was the worst and never had what I wanted. I got a tool box from him that came with broken bumpers and after a year or two they never got replaced and he now quit. My tool truck guy also paid late and hurt my credit all the while he was serving us. I fell behind by a few hundred dollars and they threatened to send me to court. T hey also would not work with me to setup a fair plan to not continue to hurt my credit. they would only do it for more than i could pay in order to set up a plan. SO now I only pay around 200 a month but it isnt enough and they continue to mark my credit every month I dont pay back around 20 dollars more. Words company ever.

terrible online store. No Canada listed for shipping. Log into find a dealer nothing. But i talked to a dealer in a truck at strip mall and he said he cant just come sell me tools i have to go thru on line. I think either the liberals or Canada post must have bought matco for them to be this bad at business

I HAVE BEEN A TRUE MATCO CUSTOMER FOR MANY YEARS. BUT I RECENTLY NEEDED A TOOL REPLACED AND WE DO NOT HAVE A MATCO DEALER IN MY AREA. WE HAD ONE BUT HE FELL OFF THE FACE OF THE EARTH AND NEVER TOLLD US HE WAS RETIRING. I CALL MATCO HEAD QUARTERS IN STOW OHIO. I WAS TOLD THAT THERE WAS NO TOOL DEALER IN MY AREA AND THEY COULD NOT DO ANYTHING FOR ME. SO I WAS ADVISED IF I WANTED THE TOOLS REPLACED I COULD BRING THEM TO HEAD QUARTERS AND THEY WOULD TAKE A LOOK AT THEM. I GUESS MATCO DOES NOT WANT MY BUSINESS ANYMORE SEEING HOW I HAVE PURCHASED OVER 40K OVER 20 YEARS. SO MATCO CAN SHOVE IT UP THERE DUPA.

I purchased a tool box in 2018 and have set up automatic weekly withdraws from my checking account, it is now 2023 and today I received a credit alert for 3 months past due. I received NO phone call from Matco stated there is a problem with my payment. I contacted the company and they stated 'my bank stopped paying in May'. I contacted my bank and the last payment request was made on 5/1/2023. My bank also shows NO payment denials (so I'm confused). I have also verified my debit card is the same number and that it has not expired. This account has been current and payments have been made since 2018. This morning I called and was told I have a 1 min. wait time, I was on hold for at least an hour. When someone did answer I let them know I wanted to make a payment to bring my account current and they took my S.S. # and disappeared, this happened 3 times. The customer service for this company is the worst I have ever dealt with in my 57 years of existence. I will NEVER purchase another Matco product.

bought a impact for 350, 2 weeks later rep says he forgot to bill me and charges me 500. told him at that price im not interested, charged me 80 for restocking, even though i didnt agree to 500 to begin with. done with em

I had some things come up that prevented me from working. I called matco to try to get in a plan so I didn't get too far behind. They told me I had to be behind on my payment before we could set anything up. Now my only option is to pay $350+ on top of my monthly payment or lose my box. I tried getting ahead of this so I didn't have to stress or worry about one more thing.