D M.
$3,000 Paid – Service Not Delivered – Reported to Credit Bureau After Chargeback
I signed up with The Matchmaking Company in Princeton, NJ in March 2025 and paid $3,000 for their services. Their materials state that introductions generally occur within 3–10 business days after processing. I submitted all requested information promptly. By the 11th business day, no introduction had been made and no meaningful progress update was provided. Based on the stated timeframe, I requested cancellation and a refund. After I requested cancellation, I was presented with a match. The proposed first meeting was described as a four‑hour fine dining dinner costing up to $150 per person. Based on the communication, I understood that I would be expected to cover at least half, if not the full expense. This did not align with what I had previously been told — that initial meetings are typically simple, such as coffee or lunch — so I was not comfortable proceeding. In subsequent email communication, a company representative stated they would never introduce a client “to bait them” and offered to speak further. However, the company ultimately declined to issue a refund. I disputed the charge with American Express and provided documentation. After review, American Express reversed the charge. According to my credit report, the account was first reported to credit bureaus on December 12, 2025, and later updated on March 18, 2026. I formally dispute that I owe this balance, as I do not believe the agreed-upon timeline was met. Prospective clients should carefully review the contract terms, understand the cancellation policy, and document all timelines. This was my experience.
Response from The Matchmaking CompanyApr 20, 2026
Donna, thank you for your detailed feedback. We’re sorry to hear that this was your experience. Our timelines for introductions are general guidelines, as matchmaking depends on mutual compatibility, availability, and coordination between both individuals. While we aim to meet those timeframes, there are instances where identifying a mutually suitable introduction may take slightly longer. Regarding the introduction presented, we want to clarify that we do not “bait” clients. The introduction offered was based on compatibility and availability at that time. The format and details of a first meeting are typically coordinated between both individuals, and we generally encourage simple, low-pressure initial meetings. We also want to note that all membership terms, including timelines, billing, and dispute processes, are outlined in the signed agreement prior to enrollment. Because this matter involves specific account and billing details, it is not appropriate to address those fully in a public forum. Our team remains available to discuss this directly and work toward resolution through the appropriate channels.