The Matchmaking CompanyReviews of matchmakingcompany.com

I paid for their matchmaking services on August 16. It took a week to complete my background check, but I was given very little information about the program or what to expect. I was patient for about three weeks before asking to speak with a manager and offering friendly feedback. Unfortunately, my matchmaker, Presley, continued to communicate primarily by text, dropped two scheduled calls with vague messages, failed to follow up when she said she would, and did not explain important parts of the process. I did not even know I was supposed to receive or set up a profile because no one told me. I was also never given a direct phone number or extension for my matchmaker. Presley never took the time for a proper introductory call to actually get to know me. Finding a life partner is an extremely important decision, and I don't believe a matchmaker can do that effectively by simply relying on information in a file. I was also pressured by Nancy from the Fort Mill, SC office to upgrade my membership on three separate occasions. Comments such as “if you want to do it the right way” and “I couldn't convince you” made the experience feel more like a sales process than matchmaking. After I raised my concerns with management, I received a match that felt completely misaligned with my stated preferences: a 57-year-old man in Chicago while I live in North Carolina, with an education level below mine, when I had indicated that I preferred someone closer to my age with an equal or higher level of education. I am a well-traveled European/US dual citizen with a sophisticated lifestyle, and the explanation for the match was essentially that we were both from countries that were geographically close and both had accents. I would have expected an introductory conversation with me first to understand who I am and what I am looking for. I understand that finding the right match can take time. If there simply weren't suitable matches near me, I would have appreciated honest communication about that. But after five weeks, I still had not received a proper introduction, profile setup, meaningful communication, or a match that appeared aligned with my criteria. I live in a high-income area and would have been open to someone within a reasonable driving distance. I also tried to separate my experience with the individual matchmakers from my overall experience with the company. Stacey on the main line was excellent. Noemi, the manager, was pleasant, and I gave the company two additional weeks to address my concerns. However, after I specifically explained that communication and repeated pressure to upgrade were my biggest concerns, I expected to be reassigned to someone with stronger communication skills. That did not happen. I was genuinely excited about this process and hopeful when I signed up. Instead, I became frustrated by having to repeatedly initiate communication and ask for basic information. At five weeks, I disputed the charges and requested to be removed from their database. My concern is not that I wasn't immediately matched. My concern is that I paid thousands of dollars for a personalized matchmaking service and never felt that anyone took the time to understand me. I wish I could have written a great review and shared a happy ending. Unfortunately, that has not been my experience. Looking at the reviews here, I am not seeing good testimonials. I’m just seeing people being asked to write a positive note in exchange for an additional match and the rest seem to be sharing bad experiences.

Do not trust them. Get everything in writing. Record the sales conversation. I was told there would be a personality assessment & that the matchmaker would get to know the personality of the clients. Neither of these things happened. They matched me with people who did not even come close to the personality type that I was promised during the sales process. The company will say "we can't know how a dynamic is going to evolve or someone's personality will manifest during a date" but this is only true to a certain extent: It is obvious when someone's behavior and mannerisms are the exact opposite of what I've asked for that the company put in zero effort into personalizing the service based on my main match preference. I asked for a very reasonable refund of less than half of what I gave them and they automatically declined it with zero research on their part and without giving me any avenue to appeal & tell my story to the people with the power to give a refund.

The company failed to align with consumer safety, transparency, and the criteria established during my onboarding. I asked them to cancel and refund me based on the following material issues. 1. Omission of Material Restrictions: During my introduction to my first match, I discovered an an alarming information asymmetry. The gentleman had been given full access to my profile and background details (which I did not agree too or knew this was even a thing) while the agency completely withheld his identity from me. When I questioned this, my MM stated " Oh she (Francie) didn't tell you this restriction exists because you do not have a certain membership tier". She told me it was a $1,000 more to find out information on candidates. This restrictive, multi-tiered policy was never disclosed to me prior to signing, nor is it explicitly stated in my contract that my physical safety and basic right to transparency would be based on tier pricing. Francie told me that the tier level was based on coaching sessions. I have a two witnesses to back me about this. One is a friend that sat thru the whole process with Francie and the other I initially referred prior to me finding out the deception that I was given. Needless to say, this made me feel violated and vulnerable. 2. Failure to Honor Criteria: The second introduction provided to me was entirely incompatible even after a long discussion with Audrianna. The individual possessed traits and criteria that was not even close to what I discussed with Francie and Audrianna. I have of course not heard back from them and am disputing with my bank. Also, since signing I have gotten calls everyday from lenders trying to sell me a loan. After reading all of the negative reviews, this company does not care or stand by customer satisfaction not to mention safety. To date, has 118 complaints to the BBB. I will be adding to this number. The name on the account is Brunetti

Don't waste your time or your money on this company. My experience was that they assured me they were "absolutely certain" they would find me a wonderful partner. I had only tried the commonly used online dating services, so I foolishly believed the Matchmaking company would be different. They told me I would have my own personal matchmaker, who would guide me and follow up after my dates. The cost seemed outrageous, however, I was deceived by their enthusiasm to sign up, and paid $1,500. They are very slick with their sales pitch. It turned out that my assigned matches were mostly unhealthy old men who did not fit my stated preferences, and with every match, I had a different "personal" matchmaker following up with me. Also, two of the men I was matched with didn't bother to show up for the date, yet they counted as two of my five allowed matches. This service is no better than Match.com or any of the others. These people are thieves and liars. Don't trust them!

If I could, I would give this NO stars. It was one of the worst experiences I've ever had. I met at the San Antonio branch with someone named Tracy. Speech was slow and slurred, eyes were glassy, she had a vape out on her desk. She was clearly drunk. I will NEVER try and come here again. Obviously I was not taken seriously and when I told her that I felt uncomfortable and wanted to leave, she kept asking me why and trying to pressure me to stay.

I would be cautious with all the reviewers that recently signed up and submitting reviews. Seems suspect to me. Reviews of members that have been signed up for 6-12 months are a better reflection of the service this matchmaker provides. So go for those reviews and read what is stated about this company. Good luck in your dating!

Disappointed with the service I thought that by paying for this service, I would receive professional and reliable service. Unfortunately, my experience was completely different. I feel that I was misled and that my appointments were a waste of time and money. Based on my experience, I cannot recommend this service to anyone.

I paid thousands of dollars for what was sold as personalized matchmaking. After eight introductions, ZERO matches fully met the parameters I provided. I was clear that I wanted marriage and children and gave them an age preference connected to those goals. Every woman I was introduced to was above that preference, and I was also matched with women who did not want children. Some were wonderful women. That's not my complaint. Nobody can guarantee chemistry. I expected introductions to people who reasonably fit what I hired them to find. Rebecca, who sold me the service, is the ONLY person who had a substantive conversation with me about what I wanted. Neither matchmaker subsequently responsible for choosing my matches did. At least three matches independently told me my original matchmaker, Ashley, had described me and my career in ways I believe were inaccurate and negatively framed. Eventually, both a match and I complained, and Ashley was transferred to another office. Her replacement has never even called me to discuss what I'm looking for. Most troubling, FOUR of my eight matches independently told me they were unhappy with the company and trying to obtain refunds. They told me they believed going on our date would help them receive a refund or was required as part of the process. I can only report what they told me, but half my dates were with women who said they were already trying to leave the service. I've repeatedly tried to escalate my concerns, including calling other offices, only to be routed back to the same person I've asked not to handle my account. I didn't pay for a guaranteed marriage. I paid for professional matchmaking. They didn't owe me the finish line. They owed me a legitimate starting line. After eight introductions and zero matches meeting my criteria, I don't believe they ever put me in the right race. Based on my experience, I cannot recommend this company. UPDATE: It has now been a couple of weeks since the company publicly responded to this review saying they wanted the opportunity to speak with me and address my concerns. Despite that response, no one has contacted me or made any attempt to follow up. Unfortunately, that only reinforces my impression that the public response was intended to placate me and reassure prospective customers reading this review, rather than a genuine effort to resolve the issues I raised.