Jessica B.
Negative 1 mil!
Finally update: 8/21/2025 After my last update, the company reached out yet again. This time, they offered me $1,000—but only if I signed an NDA and updated my review. In other words, they wanted me to lie or hide my true experience in exchange for money. I refused and responded that the only fair resolution would be a full refund. Immediately after, they withdrew their $1,000 offer and sent me a threatening email. At this point, it is clear this company is more concerned with controlling their online reputation than actually providing the service people paid thousands of dollars for. Instead of accountability, they resort to intimidation and manipulation. This is not how an ethical business operates. I am leaving this update so future customers know exactly what they are walking into. My experience has been nothing but dishonesty, pressure tactics, and threats. ——————————————————————— Update 2: 8/19/2025! After leaving my initial review below, the company reached out to me directly and offered $300 worth of “personal dating coaching” if I updated or removed my review. This raises serious concerns about the authenticity of the reviews posted here, since customers are being incentivized to alter their feedback. Reviews should reflect genuine experiences—not be influenced by payments or offers. I believe it’s important for others considering this service to be aware of this practice. ——————————————————————— Negative 1 mil! I signed up with this matchmaking company in October 2023 with high hopes of finding a meaningful connection—ideally, my soulmate. Unfortunately, this experience has been extremely disappointing and feels more like dealing with used car salespeople than professionals genuinely interested in helping people find love. They made all kinds of promises just to get me to sign up and take my money, but none of them were fulfilled. I’ve had seven so-called “matches”—each one completely incompatible and nowhere near the criteria I clearly outlined from the beginning. One match was recently divorced, still referring to his ex-wife as “his wife,” and openly shared that he was dealing with an addictive personality. While he claimed to be sober, he also casually talked about smoking weed at age 45—hardly the stable, emotionally available partner I asked for. What’s worse, the company is unresponsive—they rarely answer phone calls or follow up with care or intention. It’s clear they’re not invested in actually helping their clients. This has been a complete waste of time and money. I strongly advise others to think twice before signing up. What they sell is a fantasy—not a service based on truth, care, or integrity.
Response from The Matchmaking CompanyAug 12, 2025
Jessica, we regret to hear that your experience has not met your expectations. Our goal is always to help clients find meaningful, compatible connections, and every introduction is based on the preferences outlined at the start of membership. Matchmaking is a personalized process that evolves as we learn from each client’s feedback and refine future matches accordingly. While we understand that not every introduction will be a perfect fit, we intend to approach each one with sincerity and care. We also want to ensure communication is timely, and we’ll review your account internally to address the responsiveness you’ve described. We appreciate your feedback, as it helps us improve the service for all clients. Our team remains committed to supporting you in your search for the right match.