masterplankuk.comReviews of masterplankuk.com

Have ordered a nest of tables and a table and bench combo . The products are exactly what we wanted and as described . The after service was also great as we had a question and the response was timely and accurate. 100% recommend this small hardworking business .

Recently purchased a solid oak table from their outlet as we needed this asap and couldn’t wait for the full lead time of a bespoke item. We were given the option to choose the stain colour so this suited us. On receipt of the table we noticed the stain looked to have come up yellow in a certain area. I contacted masterplank who agreed there was an imperfection and the table shouldn’t have been sent out as it was. I was offered a ‘partial’ refund of £100 or a full refund and the table collected, however this would’ve left us without a table and we’d have to start our search again and leave us without a table possibly for months. Ideally we wanted a replacement but as this was from the outlet this couldn’t be offered so we accepted the £100 refund and would look to get the table repaired locally. We have no been in possession of the table for just over 3 weeks now and a large crack is beginning to form. I wish this could’ve been a more positive experience but we do not feel like we have got the quality we expected from this company.

Ordered an 8 seater reclaimed oak table and custom made console table to match. These are beautiful pieces of furniture that we are absolutely delighted with. They were delivered within the promised timeframe and we were kept up to date on progress at all times. They even sprayed our chair legs to match the table legs. Excellent service from Steven and Jordan. We recently took delivery of a rustic shelf which again is of excellent quality. Thank you so much Masterplank.

Fantastic plank top table and benches, came well protected through a polite and helpful delivery service Easy to assemble and solid when in place, one customer tip mark the underside of the table and benches with which leg goes where

Recently purchased the Pair of Rustic wooden shelves. So impressed with the quality and value for money. They were really well packaged too. Great communication throughout whole experience. Would purchase again, and highly recommend.

Ordered a nest of tables. Absolutely delighted with quality and look of them. Excellent delivery service. On time and amazingly wrapped. 1st class company.

From the moment we ordered we were kept in the loop how everything was progressing. The chipping board came first, which was wrapped like it was gold. The quality is great. The table and benches arrived a few days later again wrapped like it was gold and easy to assemble. We are delighted with the quality. So glad we ordered from you guys so much better than anything we had seen from the big boys. 100% i’d recommend to my family and friends. Thanks very much

I received my desk after six weeks and both parts were damaged in transit not the company's fault I know after getting in contact with masterplank I received a call from the owner who explained the delivery service van had an accident and overturned and the company recovered and still sent the items i requested a refund due to the products being damaged beyond use and don't want to wait for another desk to be made and was refused the refund and shouted at down the phone by the owner for even asking for a refund worst customer service I have ever experienced please avoid at all cost not a professional company they could sort the issue and recover loss through delivery company insurance but did not want to know and made it my problem awful !!!