masterplankuk.comReviews of masterplankuk.com

Recently purchased a solid oak table from their outlet as we needed this asap and couldn’t wait for the full lead time of a bespoke item. We were given the option to choose the stain colour so this suited us. On receipt of the table we noticed the stain looked to have come up yellow in a certain area. I contacted masterplank who agreed there was an imperfection and the table shouldn’t have been sent out as it was. I was offered a ‘partial’ refund of £100 or a full refund and the table collected, however this would’ve left us without a table and we’d have to start our search again and leave us without a table possibly for months. Ideally we wanted a replacement but as this was from the outlet this couldn’t be offered so we accepted the £100 refund and would look to get the table repaired locally. We have no been in possession of the table for just over 3 weeks now and a large crack is beginning to form. I wish this could’ve been a more positive experience but we do not feel like we have got the quality we expected from this company.

I received my desk after six weeks and both parts were damaged in transit not the company's fault I know after getting in contact with masterplank I received a call from the owner who explained the delivery service van had an accident and overturned and the company recovered and still sent the items i requested a refund due to the products being damaged beyond use and don't want to wait for another desk to be made and was refused the refund and shouted at down the phone by the owner for even asking for a refund worst customer service I have ever experienced please avoid at all cost not a professional company they could sort the issue and recover loss through delivery company insurance but did not want to know and made it my problem awful !!!

😡⛔️⛔️😡 I ordered a kitchen table and 4 x chairs. The table was good, but the company failed to deliver the chairs as agreed. Despite constant chasing the chairs have still not been delivered, with the excuse that their supplier has caused delays. If you want a consistent service and with no delays, then I would look to another company as Masterplank are simply unreliable with excuse, after excuse !!!

I recently purchased four chairs from masterplank, and my experience with both the product and the company's customer service has been highly disappointing. Firstly, upon delivery, one of the chairs was visibly stained. After raising this issue, I received a meager £20 refund as compensation, which hardly covered the inconvenience of receiving a damaged item. To make matters worse, within just a few days of normal use, another chair developed a serious defect. The seating area detached, making the chair unsafe and unusable. When I contacted masterplank’s customer service regarding this significant issue, I was met with an unhelpful response. Instead of offering a replacement or any meaningful solution, I was informed that I would have to bear the cost of returning the defective chair. This level of customer service is unacceptable. As a paying customer, I expect quality products and reasonable support when issues arise. Overall, my experience with Masterplank has been disappointing and frustrating. I would caution others against purchasing from them, as their products and customer service leave much to be desired

Beware. They don’t publish their low scoring reviews. Recently bought two radiator shelves in black and they were terrible quality when they came. They didn’t use a stain as advertised, it was more of a thickly applied gloss. They were stuck together when they were delivered and after prying them apart it left a sticky, bubbly residue all over them which I couldn’t wash off. There were scratches and dents all over them too.