IG
Overpriced products and fake warranty
Overpriced products and no real warranty. I purchased a pair in August 2020. In March 2021 the microphone stopped working. Apparently this happens if used with Android or anything non Apple as their products was designed for Apple (says nowhere on the website!) And they don't want to honour the 2 year warranty.
Response from Master & DynamicApr 11, 2025
Dear IG, I sincerely apologize for the issues with your microphone functionality and the subsequent warranty concerns. I also apologize for the delay in addressing this issue. The compatibility issues with non-Apple devices should absolutely be clearly communicated on our website, and I understand your frustration with warranty policy. Thank you for bringing these important product information and warranty concerns to our attention as this provides information on how to make future improvements. Sincerely, Nicole Head of Customer Experience