Master & DynamicReviews of masterdynamic.com

My MW07s died after 6 months. M&D refused to honor their warranty just like the dozens of other complaints on here.

Bought the M&D MW08 in Toronto for music while running. Sound was good, although the features were somewhat limited & app was minimal. Customer service is brutal. The company has lost its way from a marketing POV. They want money up front for replacements parts which they suggested would be available at the end of Oct/22. Beginning of January still nothing. Their perfunctory email responses seem to come from a junior at the company. Difficult to get access to senior people. With competition being what it is, there is no reason to buy Master & Dynamic. Keep looking is my advice.

There seems to be a reoccurring theme, my left ear bud cracked, dropped out and then stopped charging. M&D customer support are less then useless and keep trying to fob me off with more and more instructions for hard resets. They clearly do not care about customer service or honoring their guarantee and I would avoid this company at all costs

This is a very bad product. Went out less then 3 months. Couldn’t get in touch with anyone in Customer Service. Such bad quality and they know it that’s why they won’t respond. I will not recommend this product line. Not worth it. You do better with a pair off cheap earphones.

If only it was possible to give 0 stars. They claim to offer a "limited 2-year guarantee, well, that's a joke. The earphones last less than a year. Then when you contact their support, they dare to ask you for the original receipt of purchase (it's 2022!), not enough to have the original box with serial numbers on it. So after less than a year, goodbye to over 300 euros, spent on a "high-end" pair of earbuds. What a disgrace. Such brand practices should not exist in our days of global commerce. Thank you.

Wery poorly organized business with a poor model line wrapped with bright and shiny ads. As an IT and low-level hardware engineer, I insist that the firmware is very raw. You face desync constantly. To reach a stable connection they buffer data and cause a couple of seconds delay between played and the source signal. Left and right constantly lose sync and it takes up to 15 seconds in some cases to sync. (Even though the phone is in my hands). They tell there's an active noise canceling - it's a lie. Even YouTubers say this in their reviews. You feel no difference when active noise canceling is on. Berillium driver produces clear sound but no bass at all. I prefer my 1more quad driver wired over them to enjoy the music. As a replacement, they offered me a refurbished model When I asked to replace not with refurbished one but with the new more expensive model (I've offered to cover the difference ofc) they refused (most other sellers do this without any issue) This screams about severe greed and the inability to take the responsibility for low-quality assembly. I totally don't recommend anyone to buy their products

Absolutely disgusting business practices. I bought a pair of the MW08 Sport on Amazon from an authorized reseller come to find out they're 1. NOT functioning in the right ear and 2. They won't even honor their own warranty, and finally 3. They don't even have repair facilities. So what's the point of the warranty? You can be absolutely assured this company will toss your old one straight into the trash and replace it.

I am a 60 year old man who could splurge on myself in my golden years, within reason. High end product should not just stop working. You expect that type of experience on disposable product with disposable price. Master and Dynamic doesn't provide support for their broken product. What they do provide is for you to spend more money on their "high-end" product with 15 - 20% discount.