Master & DynamicReviews of masterdynamic.com

I just purchased a pair of MW07 Plus earbuds on eBay brand new in original packaging and absolutely never used. They arrived with the right earbud not charging which I believe is the fault of the charger itself. Previously, I have purchased three MW 60 headphones in different colors and I’m very pleased with them. I would think that Master & Dynamic would care to keep repeat customers. Obviously not. Their reply to me was that they were out of warranty and I should have purchased from an authorized dealer. Please understand that their products are all made in China and are priced at $299 – $399 new from the company. They are ridiculously overpriced and at least you would think that the company would attempt to work with an individual as to repair and customer service. Nope. There are many choices out there that offer far better value and customer service. Those include JBL, Apple, Beats, etc. I chose this company thinking that they would take care of their customers. They don’t. I would never recommend Master & Dynamic to anyone. Note that 71% of those posting reviews gave them 1Star. If you were thinking of purchasing from this company – walk away now.

I purchased two MA-770 speakers (MSRP of $1,199 each) in 2021. A little over 2 years later one stopped working. Master & Dynamic's website at the time said that they provide out-of-warranty repair services for a fee. After exchanging messages with them, finally I got the following answer: "we are unable to repair the speaker for you and they had removed such from our website as it was made in error". So I got a $1,199 piece of junk that worked for two years with no way to fix it now. Not recommended.

Beware of this company! I regret not checking reviews before buying. Ordered headphones for Christmas, returned one pair in early January, and despite proof of delivery on 3rd January, no refund by today, February 3rd. Customer service blames warehouse delays. Extremely frustrating experience; avoid at all costs.

I also live in UK and I thought I would treat myself as my birthday is soon. Money been taken but this company was unable to fulfil my order plus lack of communication and now I am trying to get my money back. Shame I had high expectations and beware of the YouTubers who promote this companies products.

I am writing this review out of sheer frustration and disappointment with Master & Dynamic. My sales order #78006, placed on 25th November, has turned into a nightmare, and I feel compelled to share my experience to warn potential customers. As of today, I have not received my headphone order, and what's even more infuriating is the complete lack of transparency regarding the delivery date. Despite sending two follow-up emails to the support team, I've received nothing but vague apologies and assurances that they are "looking into it." What adds insult to injury is the audacity of Master & Dynamic to send a marketing email this morning, claiming that orders placed before the 16th December will be delivered by the 25th. Seriously? My order was placed well before that, and I still haven't received a confirmed delivery date. This level of disingenuous communication is not only unprofessional but also deceptive. This type of behaviour raises serious concerns. I've heard of companies in the past engage in similar tactics when they are facing financial trouble, collecting money without any intention of fulfilling orders. It's appalling to think that a company would exploit customer trust in such a manner, and I hope this is not the case. Given the complete lack of confidence I now have in Master & Dynamic's ability to fulfil my order satisfactorily, I am requesting a full refund of all monies paid. I believe this is a fair and necessary step, considering the ongoing uncertainty and the evident breakdown in customer service. To anyone considering purchasing from Master & Dynamic, please beware. The lack of communication, failure to provide a delivery date, and misleading marketing emails are red flags. I sincerely regret choosing this company and advise others to think twice before doing so. I hope my review serves as a cautionary tale and prompts Master & Dynamic to address their customer service issues promptly.

Ik was altijd grote b&o fan. Maar kwam toen de master & Dynamic koptelefoons tegen. Ik dacht "eens proberen, waarom niet?". Ze zagen er namelijk zeer kwalitatief uit, mooi en de reviews waren zeer lovend. Ik heb mezelf dus 2 producten van hen cadeau gedaan: de in ears mwo8 & de over ears mh40. Ik moet zeggen ze klinken geweldig goed, zien er zeer goed uit. Dus daarvoor 5 sterren. MAAR beide toestellen zijn na 2 jaar jaar kapot gegaan terwijl ik deze alles behalve dagelijks / intensief gebruik. - mh40: gestopt met werken uit het niks, altijd met liefde zorg voor gedragen, geen gebruikssporen aanwezig, nooit laten vallen enzovoort. Opeens komt er geen geluid meer uit, voor een koptelefoon van zoveel geld is dat toch ronduit schandalig, mijn veel oudere b&o werkt nog perfect. - mw08: deze gaan opeens maar 4 minuten mee (batterij). Ik kan dus 1 liedje luisteren en dan is de pret voorbij. Nogmaals deze zijn niet dagelijks of intensief gebruikt. Opzoek naar een dure koptelefoon die je jaarlijks moet vervangt? Dan is dit je merk!! Opzoek naar een premium brand voor lange termijn? Kijk dan naar de concurrentie zoals b&o / b&w, meer kwaliteit voor je geld. Costumer service trouwens ook bijzonder slecht bij m&d, ze vinden het precies normaal dat een product snel kapot gaat. Ik koop hier nooit meer aan en hoop dat iedereen de reviews leest voor ze willen aankoop.

Do not buy these headphones the customer service representatives are so unprofessional. I wish I read the reviews first, this teaches me however they didn’t even have the invoice in the delivery for customs to clear and customs were calling me. IT IS NOT WORTH THE £500 at all. I still have not received my item and if the sound quality is also not good I will be returning it and I have a feeling with all the comments I most likely will be. DO NOT WASTE YOUR TIME. Even if you go on YouTube these are the first headphones I can barely find reviews on and that says alot.

Worst customer service ever, in the UK they have no returns procedure, I had to fight for a return of a faulty earbud even though I only took delivery over a few weeks. Took 50+ emails with 5 different customer support staff to send me a postage label. Once label sent and posted, it was returned to me, these silly people, didn't send me a battery label which is required by DHL, so they send one for me to print, again parcel returned to me, why? DHL doesn't accept printed battery labels, third time I had to send it to some random person in the US? 2 months later over 50+ emails and 2 returned parcels did I get my money back. This is a crooked scam company, read the other reviews, this is run by people who have no idea what they're doing.