Massanutten ResortReviews of massresort.com

I feel compelled to share my experience with Great Eastern Resorts, as a cautionary tale for others who may be considering their services. My encounter with this company has been nothing short of a nightmare, filled with misleading promises, discrepancies, and a complete lack of accountability. During the initial sales presentation, I was enticed by the extravagant benefits and amenities that were described to me. The sales representative painted a picture of a luxurious vacation experience, with access to top-notch resorts and exclusive perks. However, it quickly became apparent that these enticing promises were nothing more than smoke and mirrors. I soon realized that the verbal representations made during the sales presentation were in direct contradiction to the terms outlined in the contract I signed. The benefits and amenities that were promised to me were nowhere to be found in the fine print. It's disheartening to discover that the company hides behind contractual disclosures that absolve them of any responsibility for their misleading sales tactics. What adds insult to injury is the lack of clarity and transparency throughout the entire process. The contractual disclosures provided little to no insight into the limitations and restrictions that would ultimately impact my experience. It is deeply frustrating to realize that the company deliberately obscured crucial information, leaving customers like myself feeling deceived and trapped in an unfair agreement. To make matters worse, attempting to address these grievances has proven to be an exercise in futility. Both the timeshare company and the Better Business Bureau (BBB) have failed to provide any meaningful resolution or assistance. It is disheartening to see that the very organization that is meant to protect consumers is unable or unwilling to hold the timeshare company accountable for its deceptive practices. I strongly advise anyone considering entering into a contract with Great Eastern Resorts to proceed with extreme caution. Do thorough research, read every word of the contract, and seek legal advice if necessary. Don't be swayed by the glossy sales presentations and empty promises. Remember that what is said during the sales pitch will not align with the reality of the contract. It is my hope that by sharing my experience, others can avoid falling victim to the misrepresentation and lack of transparency that I have endured. Let this serve as a warning to all potential customers, and a call to the BBB to take a closer look at the practices of Great Eastern Resorts.

We have been corresponding with Michael Owens who referred us to ARDA to continue our timeshare cancellation journey. We do not have any open balance other than past due maintenance fees that keep getting billed to us even after we have made it clear we are not wanting to keep this timeshare ownership for many reasons AT NO FAULT OF OUR OWN. Michael Owens denies and discredits all of our claims by throwing the contract in our face that we signed but did not get time to read before doing so. We were trusting the salesmen and everyone involved during the presentation were telling us honest information about what a timeshare was and how to use it since we knew nothing about it. There was not a recording of what happened other than our own memories and from the looks of it with other reviews, we have seen there are many other owners who were lied to when they bought their timeshares, too. Michael Owens says there are thousands of members who enjoy using their timeshare, however, we are not ones who have had a pleasant experience. He also mentioned he hopes we choose to become owners in good standing. We are in good standing with this company and have been up until recently when we got tired of being bullied into continuing keeping up with the costs of something we were thrown into! We do not understand how there is not an option to cancel this even after we have paid off our debt to Great Eastern and looking for a way out before stopping maintenance fee payments that should only be billed if you are actually USING this timeshare. What are we going to continue paying fees associated with maintaining a membership we do not use and we CANNOT use AND we were LIED to? Michael Owens also mentioned there are parts in our contracts that we signed simply stating we were not to rely on verbal representations of what the salesmen presented to us about the timeshare and how we were supposed to be able to use it. Who in their right mind would knowingly sign a contract that says, “Hey, by the way, everything said by the people selling this information to you (one of them being a Steven Winegard?) may have been BS, so don’t trust them, but sign up for this timeshare anyway.” The most ridiculous thing I have heard in my life. If that were the case, the meeting would have lasted the exact time they told us it would (120 minutes) vs. 5 hours. I asked to leave after the two hours were up to go pick up my kids, and they refused! The men there kept me against my will by not giving me a ride back to my kids where they initially picked us up at the water park. For that reason alone, this contract should be ripped up and my money should be given back to me. We were literally held against our will at this meeting until we signed up for something. They kept rotating different people (we talked to maybe 5 different salesmen) to keep us there longer AWAY FROM THE KIDS. The main thing that frustrates me, we were promised RCI would sell our week when we did not use it and we would gain financially from it. We have the 44th week out of the year.. Who wants to vacation that week? We didn’t which is why they guaranteed us RCI would sell it for us.