Massanutten ResortReviews of massresort.com

My husband and I won a "free trip" to this place, but my husband failed to tell me about the required "tour" we would have to attend. I immediately had a feeling it would be a sales pitch and was correct. Our sales person was nice enough but the whole thing went for over 3 hours. At the beginning our sales person made it clear if we said no that would be that. Not the case at all. His supervisor "Mike" came into the conversation and he was the absolute worst. Extremely condescending and literally tried bullying us into buying. Once I finally put my foot down and made it clear we were not interested, he immediately stood up with barely an "okay" and stormed off like an angry child. The nice persona of our sales person also dropped and we were treated coldly on the way out. Incredibly uncomfortable and predatory.

We have been trying to cancel our timeshare since 2021, and unfortunately the experience has been extremely frustrating. Despite multiple attempts to work directly with the resort and the owners association, I have received little to no meaningful assistance. Rather than offering viable solutions, I have repeatedly been told that I am responsible for finding a buyer and selling the timeshare myself. This does not seem reasonable, particularly when the resort has dedicated sales staff and established processes for marketing and selling timeshare interests. It is difficult to understand why there is no option for the resort to accept the ownership back and resell it or cancel it. I have spoken with representatives including Zenaida Hall and Kelly Long, both of whom advised me that cancellation is not an option. As a result, I have been left with an ongoing financial obligation and no clear path toward exiting the contract. For my family, this timeshare has become a significant financial burden rather than a benefit. Based on my experience, I would strongly encourage prospective buyers to thoroughly research all long-term obligations, exit options, and resale realities before making a purchase decision. Vacation elsewhere.

Massanutten Resort refuses to take the paid in full deed back and cancel ALL future fees and interaction. They collude with Capital Vacations to say the deed value can be transferred to Capital Vacations. NOPE, just another of many lies by Masanutten and Capital Vacations. All we want is to be rid of both of these scamming organizations and their use of Meridian Financial Services bullies to collect maintenance fees.

If you use RCI there are always many timeshare units available. First-time visitors usually have a great time. The resort has been excellent when I rent out my week 52 lockout Woodstone unit.

Avoid Massanutten Resorts / Great Eastern Resorts timeshares. They sold us on affordable yearly vacations, but that couldn’t be further from the truth. Using the timeshare is a hassle, costs keep rising every year, and we have no control. We’re stuck paying whatever they decide, and the contract feels completely one-sided. It’s become a financial burden we can’t escape. Booking through RCI is a nightmare. It takes months of planning, and availability is always limited. We’ve never been able to fully use what they call “ownership.” When we’ve tried to get out, they ignore our concerns and offer no real solutions. Meanwhile, maintenance fees continue to climb, crushing us financially, especially as retirees. We’ve even tried giving the timeshare away, but no one wants it. Selling it for $1? Still no interest. Massanutten won’t even take it back when we’ve offered it for free. There is no way out. If you’re thinking about buying a timeshare from Massanutten, don’t. We have friends who had friendly, professional timeshares who helped them get out of contracts they couldn't afford. This is not one of the good guys. These contracts are built to lock you in and drain your finances without delivering on their promises. Save yourself the stress and stay far away. We just want out, but they won’t help. Don’t make the same mistake we did.

Our experience with Woodstone Resorts / Massanutten Resorts has been a massive letdown. We were sold a dream: flexibility to go anywhere at any time, incredible vacations, and lasting memories. What we got instead was a financial and emotional headache that feels impossible to escape. The memories last, but they are ones we would rather forget. During the sales pitch, everything sounded perfect: affordable fees, easy booking, and luxurious stays. But the reality has been completely different. Booking is a constant struggle. Availability is so limited that it feels impossible to actually use what we paid for. And when we do manage to book, the accommodations are outdated, uncomfortable, and nothing like what was advertised. Meanwhile, the “maintenance fees” keep increasing, yet there’s no improvement in quality to justify the cost. Oh, and by the way, that sales pitch? Their contract disclaims it entirely. We apparently convinced ourselves to buy a timeshare out of thin air. They barely even acknowledge that they have sales people. We’ve tried to get out of this contract, but the process is deliberately complicated and frustrating. Customer service isn’t helpful at all—they stick to generic, scripted responses without offering any real solutions. They say they care, but their actions show they care more about collecting money than helping customer concerns. This timeshare has brought us nothing but stress and regret. The promises made during the sales pitch now feel misleading at best. If I could go back, I would never have signed that contract. If you’re considering buying a Woodstone Resorts or Massanutten affiliated anything, think twice. Save yourself the money, stress, and frustration. Learn from our experience—this has not been worth it.

Avoid at All Costs: Predatory Sales Tactics and Broken Promises DO NOT FALL FOR THEIR SCAM My experience with Massanutten Resort has been an absolute nightmare and the worst financial decision of my life. What started as an innocent boat show registration turned into being trapped by high-pressure sales tactics during COVID when lodging options were limited. The Lies They Told Us: They claimed the timeshare was a "secure investment" we could pass to our children with no burden, but escalating fees actually trap your family. They promised no blackout dates and flexible RCI access worldwide, yet it's impossible to book desired dates or locations. They said we were buying a "peak-week foreclosure unit," which was another exaggeration. Most insulting, their veteran salesperson claimed he'd "never mislead a fellow servicemember" then proceeded to lie repeatedly. The Reality: The units we supposedly "own" are rented out by Massanutten year-round with zero benefit to us. Availability is consistently non-existent despite their promises. They refuse resale attempts even though we're current on all payments, and escalating maintenance and transfer fees create an ongoing financial burden. When we expressed hesitation, they brought in more aggressive salespeople instead of respecting our concerns. We signed against our better judgment due to relentless pressure tactics. Years later: Tens of thousands of dollars lost, constant stress, and Massanutten refuses contract cancellation despite their deceptive practices. Save yourself the financial and emotional devastation - there are honest vacation companies out there. This predatory operation preys on veterans and families. You've been warned.

TrustPilot is a site I frequent often. I feel future timeshare prospectors may see this because they are looking for true reviews. Great Eastern Resorts/Massanutten Corporation has been such a disappointment in being a fair business with fair business practices. I have sit on several Board of Directors and this is one that I would have excused myself from after having heard or read how they treat their customers or “members”. We began by asking to give back our timeshare, but now we are using any avenues to share our experience during the past 10+ years that we began trying to get out of the timeshare. We’ve been trying to get out of our timeshare with Great Eastern for years—yes, years! When we bought it, they told us we could give it back if we ever needed to. And….. that was the only way to get rid of it. Well, that was a lie. The resort doesn’t care about what their salespeople promised during the presentation because it’s “not in the contract.” Don’t trust a word their sales team says—they’ll tell you anything to get your signature. And when you bring it up later? Their so-called “Hospitality” department couldn’t care less. They just point to the contract—Too bad. We’ve tried everything—contacting ARDA, the BBB, Google Map, WV and Virginia Attorney Generals, and Trip Advisor, as well as, every department we can find. There’s no way out. Don’t fall for the hype like we did. I wish we’d never signed up. And the maintenance fees? They go up every single year, no matter what. Even if you don’t use the timeshare, they keep taking more and more of your money. After paying your maintenance fees, exchange fees, and let alone if you merge your points for a nicer place to stay, you can find a much nicer place where and when you want to be there without having to plan years in advance to stay at your requested destination. I have elderly parents - 84 and 98. I don’t have the luxury of planning way in advance! It’s outrageous and it doesn’t feel like a trap, IT IS A TRAP!. I regret ever signing up for this, and if you’re thinking about it—don’t. And don’t think it’s gone when you die, your children “graciously” inherit this expense automatically and incur costs even if they don’t want it. What a deal!!! Seriously, stay far away.