MassGenieMassGenie is a social shopping marketplace specifically designed and curated to provide a fun, memorable shopping experience. MassGenie’s vision is to redefine the online marketplace experience through the power of social shopping.MassGenie's unique model offers people opportunities to make their voices heard. "Power Deals" give buyers leverage to drive down prices through crowd shopping fueled by social media. Sellers compete to offer buyers the deepest discounts. By using MassGenie’s Power Deal and leveraging the power of social shopping and sharing, we empower our customers with the products that they need or want at the best possible price.
MassGenie (massgenie.com) has 614 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 45 reviews with 3 stars · Clear filters
James B.
I can't review MassGenie honestly yet. I just signed up less than 60 seconds ago. I can't say anything good or bad about MassGenie.
Response from MassGenieMay 10, 2019
Thank you for commenting here. In case you have future questions about MassGenie, feel free to give us a call at 888-572-6193 or send us an email - [email protected].
Jonathan S.
Checkout process could be better, was un-usable on mobile. Had to login to desktop to make an order.
Response from MassGenieMay 9, 2019
Thank you for commenting here. We sincerely apologize that you're unable to checkout via mobile. We will let our IT team check on this issue and rest assured that it will be fixed within 24 hours. In case you need our help, feel free to send us an email at [email protected] or call 888-572-6193.
Valued C.
Order was confirmed on site but payment not processed. Unnecessary confusion due to an optimized check out
Response from MassGenieMay 6, 2019
Hi, our apologies for the confusion with your order. Our customer service sent you an email to get more information to further check on the order status. Thank you and have a good day!
Bill
winning sometging and then being told that i was sent the wrong product doesn't give me a warm feeling.
Response from MassGenieMay 6, 2019
Hi, Thank you for commenting here. You have 2 orders with us and both Digital codes were delivered to you through Tracking email and Track your package to see the codes as Tracking ID number.
Nedra P.
the playstation 4 was a good product but I joined to get the discount price but it was confusing and I didnt understand it so when I canceled order I made error on then when I reordered wouldn't give me discount price so I could have picked it up locally for same price and had it for birthday party but since i was suppose to save $30 I was willing for it to come next day after party, I contacted customer service about this issue and was just going to cancel but employee said they woud credit my credit card for it but it might take up to 30 days It has been 49 days and no refund so I haven't tried to order anything else and probablly won't going to give them another week before I report to better Business bureau and will see what recourse I have to try and get it back.
Response from MassGenieMay 6, 2019
Thank you for commenting here and we appreciate your patience understanding how power deal works. Our customer service team are working on your concern and will be in contact with you thru email for all the updates. Also, I saw the reversal on your credit card and it should be posted within the next 2-5 business days depending on your card issuer. Thank you and have a good day!
Valued C.
I’m just disappointed because the price of the item I ordered dropped $10. ಠ╭╮ಠ
Response from MassGenieMay 6, 2019
Hi, Thank you for commenting here. Power deals varies depending on the seller and it's item availability. Thank you and have a good day!
Gerard C.
This website offers lots of bargains, but quite diverse in its offerings. Most of the stuff offered is of little interest to me. Equal deals are usually available elsewhere.
Response from MassGenieMay 6, 2019
We want to extend our sincerest apologies for the negative experience that you had. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Daniel
Asked to remove credit card as was told no they can’t because I have a pending purchase. Haven’t purchased anything since 2018. EDIT: Changed to 3 stars for them deleting it. Hated that I had to have a bad rating on a website for them to help but I’m glad they finally did.
Response from MassGenieMay 3, 2019
Your card information has been removed. Should you have any questions, please feel free to contact us at [email protected] or call us at 888-572-6193. Thank you!