MassGenieMassGenie is a social shopping marketplace specifically designed and curated to provide a fun, memorable shopping experience. MassGenie’s vision is to redefine the online marketplace experience through the power of social shopping.MassGenie's unique model offers people opportunities to make their voices heard. "Power Deals" give buyers leverage to drive down prices through crowd shopping fueled by social media. Sellers compete to offer buyers the deepest discounts. By using MassGenie’s Power Deal and leveraging the power of social shopping and sharing, we empower our customers with the products that they need or want at the best possible price.
MassGenie (massgenie.com) has 614 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 88 reviews with 1 star · Clear filters
Hyeongho L.
Never get item. If you want to lose money , order here.
Response from MassGenieJul 2, 2019
We sincerely apologize that you never received the item. Can we please have your MassGenie order number in order for us to assist you? We hope to hear from you soon.
Gajen C.
Customer service called me to tell me they were sorry about my experience and that they would proceed to cancel my order and issue a refund. I received an email stating that my order was cancelled, but almost 12 hours later, the website is still labeling my order as active. I tried calling/messaging customer support and I have been ignored for almost 3 hours now. Avoid massgenie at all costs.
Response from MassGenieJul 15, 2019
Hi, We're very sorry for the inconvenience this may have caused. Your feedback is helpful for us to continue improve our customer service. Should you need further assistance, please feel free to contact us at 888-572-6193. Our Office Hours: Monday-Friday 6:00 AM - 8:00 PM PT Saturday & Sunday 8:00 AM - 5:00 PM PT Thank you and have a good day!
Nick
Have not received code. Details said power buys bought over the weekend would be received on Monday. The details have since been edited to say "weekday". Very shady. buy with caution and expect nothing in return.
Response from MassGenieJul 1, 2019
We sincerely apologize about the delay on your order. We will contact the seller and make sure that your order will be prioritized. We tried to contact you earlier but our call was routed to your voicemail. We will keep you posted. Thank you.
Antonio M.
it's a scam... they charge me 3 times reporting that "Authentication failed. Please use another payment method."
Response from MassGenieJul 1, 2019
We sincerely apologize that your order is not successful because we cannot accept cards issued outside the United States. You also provided an invalid phone number. We already dropped the authorization we requested from you bank. Thank you.
rubix51
several credit cards used were flagged for fraud when used with your company
Response from MassGenieJul 3, 2019
We sincerely apologize for your payment issue. Is there anything we can do to assist you?
Disappointed
Website severely lacking Chat rep left conversation in the middle. Messaged me back 11 hours later
Response from MassGenieJul 5, 2019
We sincerely apologize for the disconnected conversation. Please let us know, how can we assist you?
contactsaif
Never really worked
Response from MassGenieJun 28, 2019
Your order # mgUS0000231527 is successful. May we know what do you mean by "Never really worked"? Thank you.
Jonas
Their payment system is inaccurate with what you may get charged when using their "Genie Bucks" rewards. I applied $10 of Genie Bucks to my order, and then over a day later, I receive an email saying my payment information needs to be updated, which I then re-inputted the same information it already had, except they removed my Genie Bucks from the payment and did not have a spot to apply them again. The order then went through almost immediately. They advertise their rewards system as a scam to get users to purchase "deals" at artificially low prices and then revoke their rewards so you end up paying more than you thought. UPDATE: Customer service emailed me telling me I was wrong about my order and I was charged correctly, yet referenced the WRONG ORDER NUMBER. They clearly did not bother reading my email asking for help with my order; still awaiting a real response and a simple refund after 2 days of this. I ordered from them before using the same payment method without using their rewards and there were no issues. They try to pull customers in with their rewards program only to blame the customer's payment method in order to avoid having to honor the rewards.
Response from MassGenieJun 28, 2019
We tried to contact you but our call was routed to your voicemail. We also sent you an email. Please reply back or call us at 888-572-6193. Thank you.