MassGenieMassGenie is a social shopping marketplace specifically designed and curated to provide a fun, memorable shopping experience. MassGenie’s vision is to redefine the online marketplace experience through the power of social shopping.MassGenie's unique model offers people opportunities to make their voices heard. "Power Deals" give buyers leverage to drive down prices through crowd shopping fueled by social media. Sellers compete to offer buyers the deepest discounts. By using MassGenie’s Power Deal and leveraging the power of social shopping and sharing, we empower our customers with the products that they need or want at the best possible price.
MassGenie (massgenie.com) has 614 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
Showing 88 reviews with 1 star · Clear filters
AJ
Tricked into the deals
Response from MassGenieMay 6, 2019
Thank you for posting a review. We sincerely apologize for any inconvenience the issue may have caused. Is there anything we can do to make your experience with MassGenie better? You can send us an email at [email protected] or call us at 888-572-6193. We hope to hear from you soon.
Michael C.
In order to place an order, they require you to provide with 3 forms of identity: Photo ID, utility bill, and copy of your lease. The most ridiculous thing I've heard from making a purchase online for something you can get anywhere. Ended going somewhere else to get it at the same price hassle-free.
Response from MassGenieMay 6, 2019
We want to extend our sincerest apologies for the negative experience that you had. We now simplified the order process and we look forward to your next purchase with us. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Natalia G.
The Company is the third party. Very dishonest and cheap people are working there. It's a real spam. I would strongly recommend even do look at their link. Company deserves ZERO star!
Response from MassGenieMay 6, 2019
We want to extend our sincerest apologies for the negative experience that you had. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Wendy M.
I bought a device on this page and they sent me an old version that wasn’t the only thing I needed. They decided to make a stupid deal by telling me it was the same thing but physically different (of course a 4 year old device just like one right now) and that they could return $ 5. I told them that I didn’t and send the package the next day and to date they still don’t return the money and their excuse is that the seller doesn’t respond. they should answer
Response from MassGenieMay 6, 2019
We sincerely apologize that the seller delivered an old version. We already processed your refund last April 9, 2019, with an amount of $26.93. Please try to contact your Visa card provider to verify the refund. Thank you.
Cristian
Too bad I have to at least give it one star if I could I would take away stars from other reviews. I place an order with this company and the price they had on the webpage was not the price I was charged they decided to change it just because I order 2 of the same product yet nowhere did it say that it was a limit of one so I went to cancel the order and you only have a 1 hour window but apparently they sent the email with the invoice after 59 minutes because when I tried to cancel the order it said the 1 hour window was closed that I had to call in to cancel well I call in and the guy I talk to says that they cant do anything either so what's the point of having a number to call when nobody in this company can do anything but take your money now I have to call my bank and report it as a fraudulent transaction
Response from MassGenieMay 7, 2019
We're sorry for the confusion and frustration on your order. The email confirmation must be delivered earlier in order for you to have enough time to cancel the order. Usually, customers receive it within 5-10 minutes. Our Customer Service team cannot cancel orders past the 1-hour window. We can try contacting the seller and seek approval. Please let us know how can we assist you with your order? We can assign a customer service representative to contact and help you. We hope to hear from you soon.
Richard B.
If I could give 0 stars I would. This has to be the worst site ever. I made a purchase as a gift in a enough time to receive it. After a week I called and asked why I had not received shipping notice. The person on the phone could barely speak english and all he would say is please wait for an email. I received an email shortly after saying they needed a copy of a rental agreement or utility bill to complete my order. Seriously? I sent in a power bill. I got a response that it wasn't sufficient. So I sent in a copy of my insurance policy. Still not good enough. I told them to cancel my order because evidently they don't want to do business. A few dollars savings is not worth this hassle. Stay away!!
Response from MassGenieMay 7, 2019
Thank you for your comment and for bringing this to our attention. We're sorry that you’re disappointed with our site and to our customer service representative. We understand how it can be frustrating not meeting your expectations. Rest assured that we will take action to improve our business process. We hope to do business with you in the near future.
Dmitriy K.
First they gave me a scare booking two orders, with credit card sending confirmations. But I waited to see, then both disappeared and you cannot even contact support because there is no order number sent with email, /shrug?
Response from MassGenieMay 7, 2019
Thank you for your comment here. It shows in our system that you don't have a successful transaction with MassGenie. Is there anything we can do to assist you? We are always more than happy to assist you.
JP
I ordered a hair product, which was to be delivered 7 days later. Six days later I got an email that the seller cancelled the order. No further info was given and the refund would take 3-5 days to process. What a waste of time.
Response from MassGenieMay 7, 2019
We sincerely apologize that your order has been canceled by the seller. It is possible that the seller no longer has the item in stock. We do our very best to ensure stock levels are as accurate as possible. In rare cases, however, mistakes do happen; this is, unfortunately, one of those cases. Again, our sincerest apologies. Thank you.