MassGenie Reviews | Read Customer Reviews of massgenie.com

MassGenie Reviews | Read Customer Reviews of massgenie.com

MassGenie reviews

Showing 88 reviews with 1 star · Clear filters

S L.
Apr 26, 2019
Disastrous...
Disastrous... Item picture does not match description yet customer service said it is... well came in not! I made at least 10 phone calls to get customer service, then I had to take photo for proof to get return postage. A nightmare. Just stay away and shop elsewhere
Response from MassGenieMay 6, 2019
Our sincerest apologies for the additional things you need to submit for your return request. We only want to always have proofs to provide to our seller for them to process your return in a timely manner as we know the inconvenience it may cause you for the item you ordered. Thank you and have a good day!
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Sam
Apr 26, 2019
Sent me the wrong candle and charged me…
Sent me the wrong candle and charged me $59 for $24 candle !!!! Even after back and forth emails they never offered exchange or return. Wow what a great way to take care of customers!
Response from MassGenieApr 29, 2019
We sincerely apologize that you're not satisfied with the item delivered to you. We will contact the seller and request for return authorization and label. We will keep you posted.
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Valued C.
Apr 26, 2019
No refund after returning the item over…
No refund after returning the item over 30 days, had to call in.
Response from MassGenieMay 3, 2019
Thank you for commenting here. Can we please have your return tracking number in order for us to verify the status of your returned item?
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Valued C.
Apr 26, 2019
Couldn't figure out what price I was…
Couldn't figure out what price I was getting canceled ordered not worth the hassle.
Response from MassGenieMay 6, 2019
We’re deeply sorry about the confusion on the pricing. We hope that you will still consider doing business with us soon. In case you need our help, feel free to send us an email at [email protected] or call 888-572-6193. Thank you.
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JACOB
Apr 26, 2019
Haven’t worked as advertised
Haven’t worked as advertised
Response from MassGenieMay 6, 2019
Thank you for commenting here. Is there anything we can do to make your experience at MassGenie better? We hope to hear from you soon.
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Spencer
Apr 26, 2019
First time I tried to order something…
First time I tried to order something you wanted almost a full background check on me. Utility bill, ID, photo ID Not worth it to save a few bucks on some computer components. I'll be going back to massdrop and Amazon thank you!
Response from MassGenieMay 6, 2019
We want to extend our sincerest apologies for the negative experience that you had. We have simplified the order process now and we look forward to your next purchase. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
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Zachary M.
Apr 26, 2019
The product I bought was low quality…
The product I bought was low quality and they sis not offer a refund
Response from MassGenieMay 6, 2019
We want to extend our sincerest apologies for the negative experience that you had. We sent an email to further assist you with your order. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
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Robert F.
Apr 26, 2019
Nothing rude or unreasonable
Nothing rude or unreasonable. This was my first time and the seller rejected our offer. I didn't know that would happen, and I probably wouldn't have signed up if I had known that the sale could be cancelled. There were other sellers outside of massgenie who sell the same products for just a few dollars more, and they don't make you go through the whole sign up routine just to reject you.
Response from MassGenieMay 6, 2019
We want to extend our sincerest apologies for the negative experience that you had. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
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