Sandy
Absolute Scam
Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were suddenly undeliverable. (Additionally, the item received was dollar-store quality.) Like some other reviewers—whose comments I wish I had found before I ordered—I wish I could give this company 0 stars.
Response from Mason & Madison Co.Jan 18, 2026
Hi Sandy, We are incredibly sorry to hear about the frustration you’ve experienced. First and foremost, we want to clarify that Mason & Madison Co. is absolutely not a scam; we are a dedicated team that stands by our handcrafted jewelry. It sounds like there may have been a severe technical glitch with our email server or a filtered bounce-back that caused this communication gap, and for that, we sincerely apologize. We have already taken steps to resolve this for you. We can send another the correct premium item for you. To show you the true quality of our luxury gold jewelry, we have also sent a special discount to you. We would love for you to give our signature collections another try, as we are confident the craftsmanship will exceed your expectations this time. To our community and future shoppers: We know online shopping requires trust. At Mason & Madison Co., we don't just sell affordable luxury accessories; we provide a 100% Satisfaction Guarantee. We have recently upgraded our customer support systems to ensure no message ever goes unanswered. When you choose our brand, you are choosing high-quality designs and a team that will always go above and beyond to fix any error. Sandy, we value your business and are committed to earning back your trust and becoming your go-to destination for timeless jewelry. Warmly, Mason & Madison Co. Team