DEBRA Jo J.
I mistakenly added an item to my order…
I mistakenly added an item to my order and after replying to the email, my credit card was refunded and extra item canceled.

Mason Genie was born out of a simple love for mason jars and a passion for keeping food fresh. We're a small business on a mission to make food preservation easy, affordable, and enjoyable for every home.
Mason Genie (masongenie.com) has 186 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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DEBRA Jo J.
I mistakenly added an item to my order and after replying to the email, my credit card was refunded and extra item canceled.
Debbie D.
Overall ordering experience was great, even delivered a day early. I couldn’t wait to use the mason genie and started on my baking cupboard. I used it for flour, sugar, brown sugar & icing sugar. Then to the fridge for shredded cheese, green onions, celery. Everything stays fresh, so far for 3 weeks. Love it!
Tami
Great customer service. I needed a duplicate order canceled and they did it right away. Thank you!!
sandra D.
I have, so far, been very impressed. One of the trouble foods we tested - fresh sliced mushrooms - had been sealed in a mason jar in my fridge for two weeks and had NOT changed! No darkening, no visible discolouring whatsoever. Then I fried them up with onion and they were like fresh! I highly recommend this product. It is easy to use, and works really well!
Pat
Great customer service
Samantha S.
Quick Customer Support They were quick to respond and ship a replacement for my defective product. Much simpler than other customer service experiences.
Response from Mason GenieAug 12, 2026
Thank you so much for sharing your experience! We’re glad our team was able to respond quickly and make the replacement process simple and hassle-free. We really appreciate your support!
Cathy M.
I accidentally put 2 items on my order. I asked for one to be removed and they did it. I'm very grateful!
Lynnette Groves S.
Timely and thorough response