Maryland Health ConnectionReviews of marylandhealthconnection.gov

absolutely incompetent. they are unable to address questions or provide any information and the hold times are ridiculous.

I renewed my health insurance , everything was fine I have insurance but now because of a glitch in your system it’s not open , I called and was told yes I have insurance but waiting for an external to open it . I had to cancel my therapy appointment because of “no insurance “ and I have been sick for a week can’t go to a dr . This is ridiculous!!!!!

Absolutely the worst customer service experience. I think all of their CSRs are AI. Utterly useless.

If I could put zero I would!! The representatives and their processes are horrible they will not do what they can to help you they absolutely are careless in all of their ways! Worst experience I've ever had with an exchange.

We enrolled my daughter 2 weeks ago, picked our plan, provided billing information but then never heard anything or received any kind of instructions since. On Friday we tried to contact for help but the site was down for maintenance. Tried to contact on Saturday, but all contacts were closed until Monday. We had much difficulty trying to get into the account and there was no further contact with us after the initial acceptance and picking the plan we want. This whole site makes no sense, it's inaccessible and so is any help

I found out Maryland Health Connection had cancelled my health insurance a month ago but I was not notified by insurance co. until a month later. For reasons unknown, My policy was cancelled a month ago and Maryland Health Connection issued a new policy. I made the payment a month ago and Care First sent the check back for reasons unknown. The amount I sent a month ago was identical to the amount owed under the new policy they just issued. Why they issued is unknown but this caused me to be without insurance for a month. Luckily, I did not need to use the insurance. This action was negligent and against the law. I guess I will need to check every week to make sure no shenanigans have occurred and no one has cancelled my health insurance. Good grief!

Been on hold for an hour to try and get to someone who can help reactivate an account/reset a password. The online chat is useless. It just sends you back to the call center where we're now on a lifelong hold.

The website in general is somewhat easy to navigate if you are computer literate. It was supposed to streamline applications, but it seems as if it is a hinderance since the application process seems to be longer. I can upload my documents, but they would never see or view them then ask for the documents again or just cancel your coverage altogether stating you didn't supply the documents. BUT, these so called "Chat Experts" are the worst! When it comes to assistance with questions regarding your status, or your account the live chat assistants do not do anything but copy & paste generalized responses which DO NOT help the individual. If I am inquiring about why my application is delayed in processing, or why I can't upload requested documents I get a generalized "contact our 800 number response" or "please allow 10-15 business days" which is NOT answering my question! Especially if I allowed for the 15 business days AND I did everything else I was supposed to do. The phone system is garbage since they always seem to have "higher than normal call volume" and to actually speak with someone you're on hold at least 30 minutes and that's AFTER you go through 3-5 minutes of listening to prompts before you can actually get to the proper channel. Even though I know writing this nothing will change, I just wanted to make anyone out there aware that this is what our tax money is going to as much as these politicians claim they are helping us, they are not.