Maryland Health ConnectionReviews of marylandhealthconnection.gov

Completely opaque. No way to figure out why or how premiums are increasing. No way to get these questions answered by a person.

The Maryland Health Connection site is IMPOSSIBLE to navigate by yourself. You would need a PhD in computer science! Think of the disabled? No, you don’t care. LOOK AT THESE REVIEWS MARYLAND AND HANDLE THIS MAJOR PROBLEM!

The worst website ever. My spouse went on Medicare. Had to wait until the effective date (a Saturday....and why do you have to wait for effective date?) to change the application. It wouldn't go through with no explanation given. And of course, on Saturday there is no one to call/chat with. Incredibly frustrating. You could hire a High School student to get this site fixed.

I moved out of state and was assured that they would cancel my plan after I called. They didn't. It's currently being "escalated." I hope this works. I also had to talk to someone online to get to this point - It's basically impossible to get someone over the phone.

If I could give zero stars, I would. Had an awful time last year. They removed my daughter as my dependent. What a mess. This year I tried to remove my daughter from my policy. I got 2 different answers about what to do. My policy was canceled today…then I have to call them back tomorrow at 2 to re-enrolled. My god please let this work. No one really knows an answer to any questions. They talk to you like you’re stupid. I called the state insurance commissioner’s off ice and left a message today. It’s a holiday week so no one is available. The state is completely screwed up.

Anytime I have gone on the MHC site to update information, they have cancelled my policy. Last year I just updated my income because I didn't want the stipends. My insurance was cancelled. I had to reenroll. Last month I moved. Purposely stayed in Maryland to maintain my health policy. They terminated the policy. I had to reenroll. It reset my out of pocket costs to 0 and increased my premium. Unresponsive customer service. You could die on hold. Unable to find who is responsible. Will be calling my State representatives. This system sucks! As a Doctor, I'm appalled how pitiful this is.

This website had a glitch, I called them because it keeps messing up with my coverage application. I keep calling them for a week now. I called yesterday their customer service and they put me on hold, never picked the call again. Today I call them at 8:30 am and after holding me for more than 2 hours, they canceled my call. This website is fine but its customer service suck.